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Desktop Support

Posted 11 January by JRW Partners Ended

Desktop Support Engineer

We are looking for an experienced Desktop Support Engineer to join a leading provider of IT services. This organisation is extremely well established and offers unrivalled opportunities for ongoing career development and progression along with superb working environment.

As a Desktop Support Engineer, you will be part of an extremely fast-paced managed services team in a highly technical, ITIL environment. You will gain experience working with a number of high-profile clients, across multiple desktop and server technologies, including CITRIX, VMWare, Active Directory, SCCM and Exchange/Office 365.

You will have the responsibility of responding to, remotely diagnosing and resolving 1st and 2nd line desktop support and end user issues within our SLAs.

Responsibilities

  • Ensuring calls are quickly responded to, escalated, closed or resolved within SLAs
  • Work as a team to deliver resolutions to customer requests
  • Provide Desktop Support to a variety of clients and technologies

What You’ll Need to Succeed

A Desktop Support role with us will necessitate somebody who is brilliant with both people and the technologies they support. As it’s primarily end-user facing, you will be required to manage expectations and deal with concerned individuals.

Key Skills:

  • Previous experience in a busy customer facing helpdesk role
  • Knowledge of ITIL v3 Framework
  • Comfortable and confident with troubleshooting desktop support/VDI issues

Experience in providing technical 1st and 2nd line desktop support with some of the technologies listed:

  • CITRIX and VDI environments
  • Exchange/Office 365
  • Active Directory
  • Windows Server
  • Remote Desktop Protocol (RDP)
  • SCCM
  • Microsoft application packages
  • MAC Operating Systems

Ideally you will possess an industry standard certification (MCSA, MCDSTetc.). Experience of working within a Managed Service Provider would be beneficial.

This is a fantastic opportunity to join a market leading business offering genuine career progression.

Required skills

  • Technical Support
  • Desktop Computers
  • Remote Desktop

Reference: 34206526

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