Desktop support, desktop engineer, IT engineer, support engineer, IT support, field engineer, tech bar
If you've set your heart on a career in IT, join us as a Customer Engineer and you'll find there's everything in place for you to realise your ambitions. We've become Europe's leading independent provider of IT infrastructure services by being open, upfront and straightforward. So you'll know exactly what's expected of you, managers will be accessible when you need training and support, your voice will be heard and we'll take a genuine interest in how you want to develop. Technical Resource Group (TRG) are the front line engineers. We are the technical staff that enable the users of our customers by owning and resolving their IT issues. We have engineers that simply enjoy being hands on and fixing issues and but we also have a track record of developing our engineers into consultancy, global infrastructure, service manager and project manager roles. Main Responsibilities In this role you will be responsible for providing basic to intermediate level support and troubleshooting services in the Wintel environment as well as offering simple fixes and fixing known errors. As a Customer Engineer you will be hardware skilled and accredited through the appropriate core vendor training programs to provide desktop, laptop, printer break-fix and support users with their WIFI and basic network connectivity issues. Typically you will provide software installations and configuration in an existing desktop infrastructure or pre-designed project and will be familiar with current Microsoft desktop Operating Systems, Windows 10 & Office 365.
The Ideal Candidate
To succeed in this role you will have...
- Previous experience in a Desktop support role in a Wintel environment.
- Be eligible for SC clearance (lived in the UK continuously for the last 5 years)
- Tech bar or Deskside support experience.
- A driving license
- Great time management and organizational skills
- Excellent communication skills and the ability to communicate with both technical and non-technical users
You will also be able to work in shifts and cover on call duties if required as well as go through various vetting processes and security clearances.
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