Desktop Support Analyst

Posted 7 February by Foster + Partners Ltd

Desktop Support Analyst

Reporting to: Desktop Manager

Location: Battersea

Foster and Partners are an award-winning British architectural design and engineering firm who put forward an innovative, modern and sustainable approach. We are based in Battersea SW London.

Due to a period of sustained growth we are looking to recruit a Desktop Support Analyst to join our Desktop Support Team

About the role

The Desktop Support Analyst is responsible for providing timely and effective 2rd line support services and for completion of assigned Desktop Projects in a networked desktop environment. This team will provide support services to the London campus, international offices and travelling staff and will deal with issues that cannot be resolved by the 1st Line Support Team.


· Maintain corporate standard PC/Mac/Laptop images

· Prepare, install and support Windows and Mac OS systems

· Troubleshooting of complex incidents or those that simply need desk side assistance

· Monitor and take ownership of incidents to resolution, providing customer updates as appropriate

· To assist the 1st line team in improving their technical skill levels

· To create and update in-house documentation for the IT Service Desk

· Liaise with other IT teams regarding incidents requiring multiple discipline involvement

· Understand and comply with licensing requirements for software installed

· Maintain an understanding of Foster + Partners business direction and technical strategy; providing advice and guidance to influence this where appropriate

· Provide a VIP support service for high profile customers

· Collaborate with existing vendors to evaluate the new technology that is available and make recommendations to management on using that technology

· Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency

· Evaluation of applications and software patches for desktop applications to see if they will solve desktop issues


· Working knowledge of SCCM to deploy and upgrade Software

· Excellent and demonstratable troubleshooting skills

· High level of technical awareness with PC’s, Macs, Laptops and remote working

· Knowledge of and experience in using System Center Configuration Manager

· Excellent working knowledge and experience with Microsoft Operating Systems including Windows 7,10 and Mac OSX

· Knowledge and experience of supporting CAD and/or Adobe software

· Excellent working knowledge and experience with the Microsoft Office suite - Office 2016 and/or Office 365

· Excellent working knowledge and experience with remote administration tools

· Active Directory Administration

· Desktop networking issues and diagnostics (TCP/IP/DNS etc)

· A general understanding of network technologies, VPN, remote access solutions & virus protection tools (Symantec)

· Experience with PC builds and imaging, and profiling technics

· Experience working with a broad range of systems and peripherals including servers, laptops, printers and plotters

In return we offer a competitive basic salary and generous benefits package which includes 25 days holiday (exc bank holidays), Pension, DIS and disctretionary annual bonus

To apply please send an updated version of your CV

Required skills

  • SCCM

Application questions

Do you have the right to work in the UK?
Do you have experience using SCCM?

Reference: 39676308

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