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Desktop Support Analyst

Posted 5 February by CRA Consulting Easy Apply Ended

Job Specification

Job Title: Network Administrator & IT Support Analyst

Responsible for:

Internal networks, IT Helpdesk and liaising with external software and hardware suppliers

Responsible to: IT Director

Main Purpose of the job:

To maintain the computer networks and help solve any problems that may occur with them. To provide IT support and help-desk assistance to all staff, helping resolve technical problems via e-mail, phone and in person.

Main tasks and responsibilities:

  • Installing and configuring computer networks and systems
  • Identifying and solving problems that arise with the computer networks and systems
  • Consulting with MCi4 (Network support contractor) to specify system requirements and design solutions.
  • Assembling new systems and computers as either add-ons or replacements to the network.
  • Maintaining specific software and hardware and upgrading any that has become obsolete.
  • Monitoring the computer networks and systems to identify how performance can be improved.
  • Providing IT support and help-desk assistance to all staff.
  • Providing network administration and support
  • Logging and processing support calls
  • Installing and configuring computer hardware, software, systems, networks, printers and scanners.
  • Planning and undertaking scheduled maintenance upgrades.
  • Setting up accounts for staff ensuring that they know how to log in.
  • Solving password problems.
  • Talking to clients and computer users to determine the nature of any problems they encounter.
  • Responding to break-downs.
  • Investigating, diagnosing and solving software and hardware faults.
  • Repairing equipment and replacing parts.
  • Obtaining replacement or specialist components, fixtures or fittings.
  • Checking computer equipment for electrical safety.
  • Maintaining records of software licences.
  • Managing stocks of equipment, consumables and other supplies.
  • Other tasks as directed by the IT Director.

Skills and Qualifications and training required:

  • Computer science or electronic engineering qualifications
  • The need to understand how to connect devices to form a fast and efficient network.
  • Must have some experience of running networks or specific network operating systems.
  • Any courses attended in networking or network design.
  • Applicants will be allowed to study further when in the job.
  • Up-to-date knowledge of the latest IT and software trends.
  • Willingness to sometimes work unsociable hours when business needs dictate.

Sills requires:

  • Patience
  • IT and technical skills
  • Problem solving skills
  • Inter-personal skills
  • Enthusiasm
  • Team-working skills
  • Initiative
  • Attention to detail
  • An interest in fixing technical problems
  • A logical mind
  • Organisational skills
  • Enthusiasm for continual learning.


  • Applicants must be prepared to work out of our main offices in Barlborough Chesterfield.


  • 9am - 5pm Monday to Friday
  • Overtime will be permitted at the discretion of the IT Director.


  • 20 working days per holiday year plus all Bank Holidays
  • An extra day's holiday is allocated for every year's service completed (with a cap of 5 years)


  • Ad-hoc bonuses will be paid on performance above and beyond expectations.

Starting date:

  • As soon as possible.

Required skills

  • desktop support

Reference: 34397013

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