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Desk side / Desktop Engineer Level 2 - Polish/English Speaking:

Posted 6 March by Global Technology Solutions Ltd Easy Apply Ended
A fantastic opportunity has arisen for a Desk side engineer to join well established blue chip organisation based at their prestigious offices in Krakow.

As a Desktop Support engineer you will have the following skills and experience:

Provide user support related to access, laptops, local printers, network etc

Valid Driving License
ITIL knowledge
Polish & English speaking

 Install, troubleshoot and repair desktop/laptop issues (both hardware/ software)
 Install Standard SOE Image on Desktops and Laptops.
 Install, configure and troubleshoot standard applications (MS office, Adobe, etc.)
 Configure and troubleshoot Smart phones, tablets and other mobile devices
 Provide assistance to remote server team on Server OS and server hardware
 Server hardware racking and stacking
 Basic troubleshooting of Data network/ Telephony devices/ Projectors/ Meeting room facilitation.
 Basic troubleshooting of LAN/ WAN/ Backup-restore/Printers
 Should provide remote assistance to branch office technician for troubleshooting end user computing related issues
 Provide technical assistance and training to end users on computer operating systems and Standard applications.
 Instruct and assist end users in the use of computer equipment, software and accessories.
 Ability to Evaluate and test new technology for feasibility and implementation within IT Environment.
 Document all support activity within the IT Incident and Change Management tracking tool.
 Coordinate efforts with 3rd party vendors to repair faulty hardware.
 Customer escalation handling
 Physical move of asset between IT stock location.

Key Skills

* Strong 2nd line technical skills
* Written and Verbal Communications
* Process Documentation
* ITIL
* Customer Service

Essential Technical Skills

* Windows 7 support with knowledge of Windows 10 preferred
* Bitlocker encryption
* SCCM (use of for deployment of Operating Systems and Applications)
* Software and Application Troubleshooting
* Apple iPad / iPhone configuration and troubleshooting
* Strong experience in Desktop/ Laptop hardware (mainly HP) troubleshooting
* Basic knowledge of Server OS and Server hardware (mainly HP) troubleshooting
* Basic knowledge of Active Directory and Exchange servers
* Basic knowledge of backup tape/ tape library systems
* ITSM tools, specifically Service Now
* Fluent in English

Travel between sites will be reimbursed

Hours will be standard 8 hour days 5 days a week.

So if you are a Desk side engineer looking for your next exciting contract please apply now!

Reference: 34620452

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