Desk Based Account Manager - Telecoms

Posted 22 October by Nelson Permanent Placements

We are very excited to be working with our prestigious client based in Coventry who provides IT & Telecommunications service solutions to SME’s. Our forward thinking client is an award winning company that is looking to add a Sales Account Manager to their team.

The successful candidate will work closely with our Procurement, sales specialists and other colleagues in a highly collaborative environment to identify opportunities and close deals.

You will be required to generate sales by outbound telephone calling to key customer contacts and decision makers within a defined geographical customer base.

To be considered for this role you must have 12 months experience working within a B2B environment.

It would be highly advantageous for candidates to have a background in IT & Telecommunication.

Once the successful applicant has been trained they will be working remotely after their training.


  • Achieve sales targets in all agreed areas

  • Answer inbound calls and make proactive calls across the customer base selling products and services in line with key metrics.

  • Sell the full range of our client’s products and services, keeping informed on any changes

  • Build strong customer relationships, engaging the client at Key Decision Maker level in business debates to identify and qualify & close solution opportunities.

  • Account manage your customer base, keeping up to date with market and business trends including competitor activities, understanding developments for the client and identifying new and emerging business opportunities.

  • Populate CRM tools as appropriate.

  • Respond to leads provided within 24 hours and update systems accordingly

  • Provide field based consultants with high quality leads meeting key metrics.

  • Ensure a positive customer experience is achieved with every customer interaction, manage customer expectation in terms of delivery, installation and billing.

  • Be familiar with the ordering processes to ensure customer orders are dealt with efficiently and right first time with no order discrepancy failures.

  • Constructively work as part of one sales team, sharing ideas, knowledge and resources to help build a first class sales force.

  • Take responsibility for a defined lead role area and support the team as required

    Person Specification

  • Highly pro-active

  • Be driven, determined & self-motivated

  • Strong relationship building skills

  • Be able to work as part of a team

  • Excellent communication skills and telephone manner

  • Excellent listening skills

  • Able to identify, generate and close new business

  • Flexible approach to meet business requirements

  • Display a sound knowledge, understanding and empathy of a customers business

  • Own problems until fully resolved

Skills Required:

  • Previous experience working within the IT sector would be preferable but not essential

  • Excellent communication skills and a natural ability to build rapport over the phone

  • Ability to work under pressure whilst building a pipeline of business, dealing with customer expectations to a high standard and meeting monthly targets

  • Must be a proactive self-starter with ambition and drive to succeed

  • Upselling and cross-selling

  • Analytical skills to include data recording, analyse reporting and detailed gap analyses

How to Apply:

Please send your CV to the email address detailed below. Should you wish to discuss other opportunities in your area, you are welcome to contact our friendly recruitment team.

This vacancy is being advertised on behalf of Nelson Permanent Placements Ltd. The services of Nelson Permanent Placements Ltd are that of an Employment Agency. Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.

Required skills

  • IT Sales
  • Sales
  • Telecommunication

Application questions

Do you 12 months experience working in B2B sales?
Do you have experience selling IT & Telecoms products and services?

Reference: 41226381

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