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Deputy Reception Manager

Posted 8 February by Harbour & Jones Ltd Featured Ended

Are you looking for your next exciting role? Do you have a good sense of humour and take pride in making people feel special?

Reception service

  • To lead the Reception Team in their daily tasks.
  • To ensure that visitors and clients are received in an excellent and professional manner and that all reception areas operate a high quality service at all times.
  • Ensuring that the team are correctly attired and project a professional image at all times
  • Assist in review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House services.
  • Be available to work out-of-hours from time-to-time when major building works and/or sensitive moves and changes are taking place to ensure the needs of the business are protected.
  • Produce the reception rota, checking future planned absences, planning cover.
  • Appraisals and performance management of staff, including monthly meetings.
  • Monitoring, motivating and inspiring the team; providing guidance and support.
  • Ensure that all staff understands current policies and procedures to ensure quality of service and ownership of task.
  • Ensure that staffs are committed to their job roles to provide a consistently high quality service.
  • To assist in maintaining an annual training plan and action.
  • Work with conjunction with the Reception Manager and Operations Manager to prepare client reports and presentations.

Does this sound like you? Get in touch, we would love to meet you!

Required skills

  • Management
  • Performance Management
  • Training
  • Positive Personality
  • Reception

Reference: 34297358

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