KNOW THE ROLE
The Safe Deposit Deputy Chief Custodian will contribute to the delivery of world class service by ensuring that they are always available to both customers and visitors to the department. Ensuring accounts are opened and maintained to the highest standard and within the MLRO guidelines and that all policies and procedures are followed. The Deputy Chief Custodianwill be responsible for the day to day running of the department and take pride in ensuring that the customer experience is complimented by impeccable department standards, seamless operations and a team that have everything they need to consistently exceed our customers’ expectations.
KNOW WHAT WE’RE LOOKING FOR
You will have supervised a team and have worked in a admin, banking or security role. Using your in depth experience of complaint handling you will be able to drive excellent customer service throughout your team, leading an inspiring them.
Your confidence and initiative when dealing with customer will set you apart. You will ensure that all processes and procedures are correctly adhered to, including till procedures: cashing up, refunds and exchanges, security, health and safety. You will be responsible for reviewing and resetting procedures and you will take real pride in delivering a personalised and professional service. As the Deputy Custodian you will have genuine passion for customer service with a natural curiosity to discover and explore more about the safety deposit business area.
Since Harry Gordon Selfridge first opened the doors of Selfridges Oxford Street, London in 1909, Selfridges has been dedicated to surprising, amusing and amazing its customers with astounding moments of retail theatre.
Having won The Best Department Store in the World title three ceremonies in a row (2010, 2012 & 2014), Selfridges is renowned as being the premier destination for a truly extraordinary customer experience.
Extraordinary experiences are not only for customers, but team members too. We offer all team members the chance to be a part of something unique where they can enjoy careers that provide inspiring experiences, exciting challenges and great benefits.
They also know that Selfridges is committed to developing its talent, which allows for a wide scope of amazing opportunities as the business continues to grow. Whether you are a Values Ambassador, Green Warrior, a member of the Work it Lab or you get your fix for fashion by taking part in our internal shows, there are many ways to show and develop your talent.
Living our Values is essential to the way we work day to day, encouraging greater social responsibility amongst our team members. From our Project Ocean campaign to Bright Young Things, we are focused on a long term approach to sustainability by buying better and inspiring change.
This role’s key benefits includes 30 days holiday (including bank holidays), subsidised gym membership offer, season ticket loan, cycle to work scheme, pension contribution and not to mention a generous staff discount! For more information on the full list of benefits we offer, go to the Salary & Benefits page.
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