Department Manager

Posted 5 days ago by McCarthy Recruitment Ltd
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Job Title: Department Manager
Location: Swansea
Salary: Up to £22,000 per annum
Role: Permanent

With the nature of the business and the product range supplied being a specialized and quality product, being able to learn product knowledge is a must to be able to deliver the customer service levels required to be a real brand ambassador, role modelling the customer focused ethos of the business and really valuing the efforts of all your team. You’ll live the brand and effortlessly demonstrate how the whole team can take every opportunity to make an unforgettable impression on every customer they come in to contact with. Driven, organized and motivational, you’ll inspire your team to deliver an unforgettable experience for your customers and create an exciting and dynamic environment where all your people can realize their potential.


Strong retail experience and background with experience of managing a large team towards a number of measurable targets and timeliness - ideally within a fashion, leisure, outdoors, toy retail environment where visual presentation and one to one customer service is involved
You will lead from the front and bring your experience of delivering results in retailing
You will have a retail management background as a Department Manager/Assistant Manager / Deputy Store Manager/ Section Manager/ Section Leader or similar with experience of managing a large team in a customer focused environment and experience of one to one customer interaction and service to deliver sales through service on the shop floor
You should have the ability to prioritise effectively and delegate appropriately
As a Department Team Manager you’ll have day to day responsibility for customer service, merchandising standards, and product availability
Already have retail management experience as a Department Manager/Assistant Manager / Deputy Store Manager/ Section Manager/ Section Leader
Have an interest in the outdoors and be able to relate to the product range offered


Lead a team on the shop floor to deliver the highest store standards and customer focus and service
Focused and able to contribute to the financial success of the store, delivering results and managing budgets
Coach and develop the retail team to deliver a high performing team
Recruit and train the team, ensuring high levels of product knowledge
Commercially plan for your retail business, considering financial forecasting and budgeting inputting ideas and action to maximize sales, promotions and shop floor layout
Drive sales, average transaction value and customer service
Deliver strong visual merchandising to create customer impact
Maintain high retail store standards ensuring the excellent display of this quality product
Achieve target against all retail operation Key Performance Indicators
When required you’ll be performing the duty manager role, including opening and closing the store


Our client has been growing and expanding since it started on its adventure more than 40 years, it started as a small company in 1969 and have big plans for the future as they continue to grow both their store portfolio and market share. They specialize as an outdoors retailer covering all aspects out the outdoors, with a focus on delivering quality products and exceptional service and value. Their customers are their most important asset and they will do everything they can to make them happy. This passion is at the heart of everything they do. As a business they pride themselves on recognising your contribution with a competitive salary, generous staff discount, pension and on-going opportunities for learning and career development as they pride themselves of their track record of appointing and developing Store Managers internally.

COMMUTABLE LOCATIONS: The Mumbles, Port Talbot, Pontarddulais, Ystalyfera, Melincourt

KEY WORDS: Department Manager, Assistant Manager, Team Leader, Team Manager, Customer Service, Clothing, Homeware, General Merchandise, Retail, Store Manager

This role is being handled by McCarthy Recruitment, an award winning behavioural leadership recruitment consultancy covering the whole of the UK. McCarthy is like no other recruitment agency you will have worked with, our difference is our commitment to providing a professional and personalised recruitment service of the highest quality.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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Reference: 37026128

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