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Democratic Services Manager

Posted 4 April by Capita Managed Services Ended

Democratic Services Manager

County Hall, Chelmsford
£38,000 - £46,000 Per annum
Permanent, part time, job share, 18.5 hours per week (specific working pattern to be agreed)
Reporting to the Head of Democracy and Transparency

Interviews will be held on 23 April 2018
Interview Panel: Director, Legal and Assurance and Head of Democracy and Transparency


We are looking for a highly motivated, proactive and experienced manager to job share the position of Democratic Services Manager. The position sits within Democracy and Transparency in Legal and Assurance and operates at the core the political environment of the authority and requires a high degree of tact and accuracy to deliver effective and high-quality Appeals and Committee Administration, Member Support and election and induction and to promote community engagement and understanding of the democratic processes of the Council.

This position currently covering the Committee and Scrutiny function and is integral to the effective management of the democratic process across the Council.

The role will be required to provide expert constitutional guidance and advice to elected members, senior officers and other stakeholders, the ability to be diplomatic is crucial to the success of this role. Strong leadership and team building skills are also an essential part of the role.

Organisational Accountabilities:

* Operating as a professional expert, focused on providing support to all within the function These roles deliver their requirement through the use of professional (or equivalent) skills and experience.
* Informing operational planning and advising on performance review to support exceptional service delivery.
* Working collaboratively within the function and relevant services to support delivery of best possible outcomes for customers.
* Maintain and nurture collaborative relationships in all day to day activity.
* Operate in new ways to improve levels of service quality. Using expertise to advise on complex issues that meet the needs of customers.
* Effective utilisation of digital technologies and innovation within the role.
* Factors equality and diversity into all advice provided and in daily activities.
* Factor in risk management as part of daily activities.
* Deliver exemplar customer interactions which support strong relationships and maintain a reputation for achieving outcomes and resolving issues.

Service/Functional Accountabilities:

* Responsible for the provision of expert advice and guidance to elected and panel members, schools, clerks, officers and others on statutory, constitutional and procedural matters generally, maintaining an up-to-date understanding of relevant legislation and regulations.
* Strong management skills with the ability to focus on results, leading a highly performing and motivated team from diverse backgrounds to achieve local objectives.
* Delivers an effective administration service to elected members, scrutiny and other committees, working collaboratively across Democratic Services to optimise resource levels and deliver a high quality service.
* Delivers a high quality process for school admission and exclusion appeals to the community and voluntary schools and those who buy into the service.
* Responsible for leading and coordinating project work requiring key stakeholder engagement and maximising democratic engagement across the County.
* Contributes to business planning (on a four year election cycle) and is responsible for the delivery of objectives, ensuring that performance is clearly defined in terms of benchmarked outcomes and short, medium and long term business, performance and quality targets.
* Maximise the use of digital opportunities to streamline systems and processes which enhance the role of Digital Councillor, digitalise school appeals and enabling self-serving.
* Responsible for maintaining Essex County Council's Member Development Charter Plus status through the member induction process and ongoing member development.
* Develop strong working relationships with elected and panel members, key stakeholders, partners, officers and the communities of Essex to deliver positive outcomes.
* Specific individual and shared targets and objectives are defined annually within the performance management framework.

Knowledge, skills and experience

* Educated to degree level or equivalent. Completion of the Association of Democratic Service Officers Certificate or Diploma desirable.
* Evidence of continuing professional development and expert knowledge of the Democratic Services function.
* Experience of working within a Democratic Services environment, particularly with Committee, Scrutiny, Member Support and/or Statutory School Appeals.
* Excellent ICT skills and good working knowledge of Microsoft applications is essential. Knowledge of a Committee Management system is highly desirable.
* Experience of managing a team including leading, motivating, engaging and managing resources to provide high quality customer service.
* Excellent interpersonal skills, particularly oral and written communication skills
* Experience of working within a highly sensitive political environment with the ability to be tactful, assertive and diplomatic.
* Proven experience of working effectively with internal and external partners, the community, senior officers and elected members.
* Evidence of understanding and responding to differing viewpoints taking a cross organisational perspective.

Working for Essex welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Working for Essex is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

Reference: 34826173

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