Job reference number 77780
Delivery Office Manager - Looe
c£29,508 (dependent on experience) plus £1,988 allowance, potential 10% bonus and 22.5 days annual leave
Looe Delivery Office, Looe, PL13 1DH
In this key role at the frontline of our business, you’ll manage a team of both managerial and frontline staff, ensuring the operation, delivering mail to over 30 million addresses in the UK, is running as efficiently as possible.
About the role
As a Delivery Office Manager, assuming overall accountability for the Looe Delivery Office you’ll lead the team supporting them through our exciting transformation journey. Working closely alongside trade union representatives, you’ll ensure your team understands the commercial and competitive market we are in. They’ll need to be customer focussed, open to new technology and flexible to change.
Utilising your first-rate change management experience, you’ll be responsible for ensuring the performance of your unit and for meeting the budgetary targets of the unit, quality of service for our customers and the overall safety of the people you manage.
You will be the prime representative for your office and actively promote customer service opportunities whilst having a strong track record of delivering performance through your personal leadership of large teams in a changing operational environment. Not shy to challenge performance and deal with the daily process variations, you’ll possess a strong character and reliance to lead your team to success.
In our operation people are our biggest asset! If you can lead, motivate and inspire people to achieve great things even in the most challenging of circumstances then what are you waiting for?
But wait, you will need a high level of emotional intelligence to go with this because remember you are managing people and you will need to engage them to create a winning team to support you. You will also have a passion to consistently improve results helping us to drive relentless change for the benefit of our people and our customers.
You’ll provide coaching and advice, while keeping the whole operation running smoothly. Your experience might be within retail, FMCG or logistics, but your ability to motivate, inspire and lead is what we’re looking for. You’ll have an eye for detail and be confident in efficiently managing resources and budgets – all with a view to ensuring your sector is working at its very best.
At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As one of the UK’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.
We are an inclusive employer with equality, diversity and fairness at the heart of our values. We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.
Closing Date: Monday 19th March 2018
Administrative Assistant, Manager, Office Manager, Change Management, Administrative, Management
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