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Delivery Manager

Delivery Manager

Posted 5 April by Robert Walters Easy Apply Ended

A market leading parcel delivery company is recruiting a Delivery Manager to join their Swindon operation. Paying up to £25500 with company car and an annual bonus of up to £6k.

A market leading parcel delivery company is recruiting a Delivery Manager to join their Swindon operation. Paying up to £25500 with company car and an annual bonus of up to £6k.

Delivery Manager Responsibilities:

  • Responsible for service performance with self -employed couriers
  • Ensure that the business and customer expectations are met by driving an excellent customer experience
  • Conducting regular service reviews
  • Keeping enquiries to a minimum through driving exceptional customer experience
  • Responsible for Interviewing, selecting and onboarding couriers that fit the courier profile
  • Ensure that all new couriers are trained on process and equipment
  • Couriers are aware of required SLAs and requirements.
  • Responsible for cost to serve including courier fees and negotiations
  • Responsible for Service performance in nominated Sub Depots
  • Provide professional advice and guidance to the self-employed courier especially during their induction period

The ideal applicant will have the following attributes:

  • Previous people-management experience with a particular emphasis on support, motivation and being the main conduit for issue resolution
  • Experience in interviewing and recruitment decision making.
  • Problem solving and planning effective contingencies and solutions.
  • Negotiation of courier round rates, in line with business requirements
  • Proven relationship management and excellent communication skills both written and verbal.
  • Exceptional Customer service experience
  • Experience at working in a logistics environment

The company you will be working for is a market leading parcel delivery company who has being going through a period of substantial growth. An amazing opportunity for a career driven Delivery Manager in the Swindon area.

Reference: 34833633

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