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Debt Recovery Specialist

Debt Recovery Specialist

Posted 16 March by SF Group Easy Apply Ended

Based in the centre of Leeds, this is a fantastic opportunity if you have experience of working within Debt Recovery and want to move out of the call centre environment. Our client is a growing law firm who offer excellent working hours of 8am - 4pm or 9am - 5pm Monday to Friday with only 1 Saturday in 6. You will be responsible for managing your own caseload of late stage debt recovery cases through to completion with a real focus on ensuring the right outcome for the customer and the client. With no dialler, the majority of work will be inbound calls and email work so you must have excellent written and verbal communication skills. The successful applicant will have experience of working in debt recovery, have excellent communication skills and a professional manner.

Duties will include:

  • Effectively and efficiently manage a caseload of files ensuring all work is managed in accordance with client SLAs
  • Pro-actively negotiate with debtors to maximise recoveries through telephone and letter correspondence ensuring that all recoveries targets are met
  • Liaise with clients, building a strong rapport and providing advice on options available to maximise recovery rates
  • Pro-actively manage payment defaults to ensure recovery levels are maintained
  • Carry out and analyse income and expenditure reviews to ensure optimum repayment levels
  • Keep the case management system up to date with detailed notes to ensure progress can be identified
  • Responsively and professionally deal with complaints and disputes
  • Identify and escalate risks offering solutions as applicable
  • Interact with the Litigation team as appropriate when cases progress to litigation Work in partnership with colleagues, providing assistance and guidance to ensure all team targets and deadlines are met
  • Assist with project work and ad-hoc tasks as required

Person Specification:

  • Minimum of 12 months experience in a debt collection role with a proven track record for meeting recoveries targets
  • Good understanding of debt recovery legislation and regulations
  • Thrives in a fast paced and changing environment
  • Demonstrates strong negotiation, influencing and communication skills (both written & verbal)
  • Organised and proactive, with an ability to work to tight deadlines
  • Robust, tenacious and positive attitude
  • Numerate

Reference: 34702546

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