Debt Recovery Agent

Posted 12 October by REED Accountancy
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Our client, a leading veterinary care provider, are looking for a Debt Collection Co-Ordinator. Their UK Finance team has expanded considerably and the business has experienced continued success throughout the pandemic; so this is a very stable and exciting time to join!

What’s on offer?

·       £20,295

·       25 days annual leave + Bank Holidays, increasing each year

·       1 day annual leave on your birthday

·       Remote Working

·       4% Annual Bonus paid in December

·       50% discount on pet treatment

·       Bring your dog to work

·       Cycle to work scheme

·       Cash back and discounts on retail/leisure/cinema and more

·       Casual dress code

Key responsibilities: 

·       Contacting clients to recover debt owed to surgeries, including discussing payment instalments available where appropriate, whilst maintaining a friendly and professional manner at all times.

·       Working with the Debt Collection Manager to maintain the processes for chasing debt for the designated trial sites, identifying and assisting in process improvement as the trial progresses.

·       Maintaining good communication to the Debt Collection Manager regarding all aspects of the process to ensure a smooth transition of debt collection centrally.

·       Recording debt collection progress notes on the surgeries’ practice management system and the central office master records, to a high standard of accuracy.

·       Aiding the surgeries in the debt management process, ensuring all tasks are done in the most effective and timely manner and within the SLA’s provided.

·       Follow the specific debt escalation process when required.

·       Any other tasks as required.

Successful applicant :

·       You will have the ability to have difficult conversations when required maintaining a calm front. 

·       Strong customer service background and an effective communicator both verbally and written.

·       Confident in dealing with multiple sites in a friendly and efficient manner.

·       Positive and energetic disposition, and you thrive in a face-paced environment.

·       Strong IT skills, knowledge of Voyager/ Merlin PMS would be an advantage but not essential.

·       A good team player with strong team working skills and work ethic..

·       Previous debt collection experience would be an advantage but not essential

Please get in touch if you would love to hear more

Reference: 44349951

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