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Debt Recovery Agent

Posted 2 February by Handpicked Recruitment Limited Ended

Job Title: Litigation Officer

Department: Investigation and Litigation (Debt recovery)

Reports To (Title): Litigation Manager

Salary: £23,000.00 - £28,000.00

The Company:

My client is a leading financial and business services company operating globally in the debt buying industry and they return capital to banks and other creditors that helps expand financial services for consumers.

The role:

The main focus within this role is to:

  • Work outstanding accounts using advanced investigatory tools and legal processes as a means of encouraging debtors to discuss their situation with us, enter into affordable payment plans where possible, or as a last resort commence litigation if there is no contact / refusal to deal with my client.
  • Adhere to all industry compliance guidelines and practices
  • Communicate with customers in a professional & polite manner whether over the phone or via written communications, ensuring that the company's call quality requirements are met
  • Conduct litigation in compliance with the CPR, SRA and FCA requirements


  • Trace & Intelligence gathering
  • Conducting comprehensive investigations and preparing relevant reports
  • Conducting effective debt recovery litigation
  • Support administrative tasks which may involve being accountable for specific litigation processes
  • Collect on the full balance of the debts and if unable to do so then negotiate on part settlement/payment plans when complete payment of the debt is questionable
  • Utilise communication skills to recognise potential problems with payment arrangements and act accordingly
  • Address account queries as and when they occur, dealing with other departments when necessary
  • Utilise internal databases to update accounts with accuracy and precision
  • Make good use all of the company's customer payment schemes
  • Constantly achieve individual targets & contribute to the overall team targets
  • Pursue own development to increase personal effectiveness, acknowledging your strengths as well as areas for development
  • Embrace change within the company, take on the Department’s goals and objectives with purpose and conviction

Professional Experience/Qualifications:

  • IT Literate - Outlook, Excel, Word
  • At least 2 years experience in Debt recovery/credit control
  • Previous recoveries experience which must include debt pre and post - litigation
  • Knowledge of the legal process
  • Exceptional eye for details and strong client care skills


  • Good Customer management /Call centre experience
  • An understanding of the technologies, policy & processes supporting collections
  • Knowledge of fair and reasonable collection methods & practices
  • Excellent verbal & written communication skills
  • Excellent negotiation skills
  • An understanding and knowledge of industry compliance guidelines with regards to collections

Required skills

  • Case Management
  • Civil Litigation
  • Legal
  • Consumer Debt
  • Debt Recovery

Reference: 34389876

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