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Dealership Workshop Controller

Posted 6 September by Auto Skills UK Featured Ended

Workshop Controller
Based in Whitefield
Salary £30,906pa

Workshop controllers or workshop supervisors are responsible for looking after a team of technicians and providing sufficient guidance to enable them to carry out good levels of repair on motor vehicles.

Duties may vary between employers but will typically include:
·Responsibility for the efficient running of the workshop
·Delegating workloads to the rest of the team
·Advising customers on minor technical problems
·Building good customer relationships
·Maintaining high levels of customer service including dealing with customer complaints
·Gaining authorisation from customers to carry out additional work
·Ensuring good housekeeping and security in the workshop
·Managing workshop productivity

Skills Required:
As a workshop controller you will need to demonstrate:
·The ability to build and maintain good customer service
·Excellent leadership and people skills
·Good organisational skills
·The ability to motivate staff
·Good communication skills
·Confidence in using IT software
·A professional appearance
·The ability to coach and develop team members
·Good customer orientation

Qualifications and Experience:
You will need a strong knowledge of automotive technology and possess good management and leadership skills. This role is ideal for someone who has been working within the industry in a workshop or service environment.
You should be qualified to a level 3 in a technical field and some employers may also desire a level 3 qualification in business and administration or some sort of management training at this level. Alternatively, employers may focus more on your personality - your ability to lead others in the right direction.
To apply please send your updated CV to Stuart Smith -
Tel: (Mobile Friendly) Mobile -

Reference: 33244424

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