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DBD/Helpdesk Engineer

Posted 15 September by Hemmersbach UK Ltd Ended

DBD Engineer - Basingstoke

As a HemmersbachDBD Engineer you make the end users at renowned companies happy every day thanks to your friendly and competent demeanour. Working at our UK Head Office, the successful DBD Engineer will act as first point of contact for all customer interactions.

• Ensure printer contract faults calls are diagnosed and completed within a timely and professional manner and in accordance with SLAs
• Ensure SLAs are met, monitoring queues and working pro-actively with members of the DBD team to close or re-route tickets
• Full awareness of service level KPI’s and prioritise tickets under guidance
• Communicate clearly with customers, colleagues and Partner Providers

You already...

- effective fault diagnosis and tool utilization skills, ensuring the correct printer parts are recommended and available per case
- are comfortable with trying to resolve faults over the phone
- excellent communication skills and are motivated to do something good for your users

What we offer:

- A secure job in an exponentially growing international company
- Exciting projects in your own responsibility with diverse challenges
- Wonderful team spirit and a great working atmosphere in a friendly team
- Direct and open communication
- Very good opportunities for professional and personal further development thanks to our human resources development programme
- Mentor programme for an easy start for new employees
- Room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decisions making processes
- Many more advantages to make your working hours and breaks as enjoyable as possible

Who we are:

Hemmersbach specialises in providing cross-border infrastructural services for the information technology (IT) industry. With more than 2,400 permanent employees in 34 subsidiaries we offer our services in over 190 countries worldwide.

Reference: 32997499

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