Datacentre IT Support & Systems Engineer - Top 3 Hosting / Cloud Brand
£22,000 - £30,000 DOE + Excellent Company Benefits Package + Training & Development
++ We are delighted to offer this opportunity to join one of the UK’s leading managed hosting companies ++
Who we are:
We are one of the leading providers of cloud computing and managed hosting. Headquartered in Glasgow, iomart employs over 350 talented staff in offices and datacentres across the UK. Originally founded in 1998, it is listed on the London Stock Exchange and specialises in delivering cloud consultancy, facilitation and digital transformation to ISVs, SMEs, enterprises and the UK public sector.
Our employees help enable any size of business and organisations to operate their online data and IT environments safely and securely. Our technical staff are experts in public, private and hybrid cloud solutions - including AWS and Microsoft Azure - as well as data centre and network engineering. iomart owns and operates a network of UK data centres connected by a high capacity private fibre network and backed by 24/7 technical support.
The Datacentre IT Support & Systems Engineer Role:
+ You will be a technically gifted individual
+ You will have a great understanding of customer service and a strong desire to get involved in your job and go the extra mile
+ You will be used to working on deployments racking, configuring servers etc
+ You will have experience of working on a Technical Support Helpdesk
What it takes:
+ RHCT and an MCSE/MCSA Server 2008/2012 qualifications are desirable, however, minimum skills required from applicants are Unix, Windows and/or Linux 2nd line administration skills
+ Experience of 24x7 shift working, ideally within a Datacentre environment
+ Exceptional technical customer support or Helpdesk experience
+ Ability to take ownership of problems and their solutions. You will be organised, reliable and highly motivated with great interpersonal skills. A 'yes we can’ attitude and first class communication skills are also key
Some of the responsibilities of this position are:-
+ Resolving customer issues via ticket/telephone and escalating support requests whenever necessary
+ Managing and maintaining our monitoring queues for all company and customer infrastructure alerts
+ Server configuration and network support/administration
+ Managing backups
+ Monitoring networks and servers
+ Managing tasks in the Datacentre environment and liaising with maintenance personnel
+ Responding to issues within agreed SLA’s
What do we offer in return? ….
+ We’ll shout you to lunch once a month
+ ½ Day off on your Birthday
+ Breakfast on us every day, including a hot roll on Fridays
+ Free on-site car parking
+ Long service benefits
+ Snacks, drinks and fruit all day, everyday
+ Share save and childcare voucher schemes
+ Supported training and access to an online training portal 24/7
Training & Development:
As you can gather, we have a relaxed and friendly working environment but don’t be fooled; you will be working with some of the country’s best talent and greatest technical experts. We want our people to thrive, prosper and to leave work every day feeling valued and that they have made a difference. Talented, motivated and creative people lie at the heart of our success so we invest heavily in our people and their professional and personal development through technical certification, our online training portal and our Management and Leadership Development Programme.
We look forward to hearing from you...
You may have worked in the following capacities:
Hosting Support Engineer, Server Engineer, IT Infrastructure Systems Engineer, 2nd Line Support Engineer, 1st/2nd Line Service Desk Engineer, IT Systems Administrator, Graduate IT Engineer, Data Centre Engineer, Hosting Support Desk Engineer, Data Centre Racking Engineer, Junior Systems Engineer.
Interested? Just Apply Below...
...But first a little formality. By applying you explicitly consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. If you have any pre-application questions please contact us quoting the job title & ref. Good luck, Team RR.
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