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Database Officer

Posted 5 January by Harris Hill Ltd Ended

A Hospice based in South West London are seeking a Database Officer. The hospice uses Raisers Edge to manage its fundraising and donor data. As the Database Officer you will work with the Database and Technology manager to manage the day to day running of Raiser's Edge by supporting and promoting its use within the supporter care and fundraising teams and ensuring the smooth running of this important aspect of fundraising operations.
Key responsibilities
Work with the Individual Giving team to plan all data selections for mail and email appeals.
Create the queries for the data selection and segmentation.
Set the income codes and reports to monitor and measure the success of the appeals.
Merge duplicate records as identified by yourself or other members of the fundraising team.
Work with the database manager on preparing the data to be migrated to the new forthcoming CRM, Raiser's Edge NXT
Keep all Supporter documentation up to date creating new documented for new processes as required.
Create Raiser's Edge training documentation for the fundraising team.
Import donors/donations from online sources.
To be the first line of support for all Raiser's Edge queries and help required by the fundraising. Be pro-active to escalate any complex issues to the Database Manager.
Help fundraisers to develop their Raiser's Edge skills so that they can perform a variety of tasks themselves.

In order to apply you should have the following skills and experience:
Ability to work as a part of a small team or independently.

Ability to develop good relationships with key stake holders Finance, IT and Fundraising departments.

Good organisation skills with the ability to manage tasks simultaneously and prioritise and meet deadlines.

Evidence of understanding the need to provide excellent customer care.

Self-awareness and an ability to ask for support from senior staff.

Experience of working in a Supporter Care team or similar within the not-for-profit sector.

Good working knowledge Raiser's Edge or similar CRM database.

Good analytical and problem solving skills.
Ability to work with senior stakeholders
Good working knowledge of IT software packages including Microsoft Word, Microsoft Excel, and Microsoft Outlook.

Knowledge of Gift Aid rules.

Knowledge of the Data Protection & GDPR legislation.

If you have the stated requirements then please apply to Harris Hill with your up to date CV. Please note that only suitable candidates will be contacted with further information.
Closing date: ASAP
Please note that applications will be reviewed prior to the closing date and early applications are in encouraged.

Reference: 33782905

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