Data Services Analyst

Posted 7 February by Ascendant Recruitment

DATA SERVICES ANALYST

TEMP TO PERM

£8.25 - 9.00 per hour

PURPOSE OF ROLE

  • Investigate and resolve errors affecting the quality and completeness of our Customer’s Data
  • Deal with queries from other industry parties relating to the data we hold
  • Aid in the resolution of any contractual non-conformities through escalation and assistance
  • Support the other departments in dealing with customer queries
  • Manage and understand the expectations of the customer and to ensure service lines are adhered to
  • Identify system and process enhancements that are impacting the quality and timeliness of our services and make recommendations to resolve these

Key Responsibilities

  • Process data in accordance with our contractual deadlines
  • Through regular reviews of procedures and internal working practices, identify areas of inefficiency and suggest appropriate improvements
  • Attend, where relevant, any customer meetings to promote and provide technical detail on data retrieval services
  • Proactively resolve issues for the company and the customer to ensure outstanding work is within agreed targets
  • Produce and update procedural documentation to support new and amended services
  • Document and assist in the resolution of customer complaints, escalating where necessary Involvement in the planning and deployment of new services and system enhancements, ensuring that supporting documentation is created in line with the contractual agreement
  • Take full ownership of issues, and to ensure timely, effective resolution
  • Prioritise and manage your workload to team and industry timescales
  • Identify own development needs and create a development plan

PERSONAL SPECIFICATION

  • Good problem-solving skills, able to grasp problems quickly and draw informed conclusions
  • Able to work in a complex environment with conflicting demands
  • Anticipates issues and is pro-active in dealing with them
  • Can manage own time to meet daily requirements  Flexible, willing and able to cope with change with the ability to work under pressure  Positive and enthusiastic with a can-do attitude
  • Conscientious, accurate and diligent
  • Good level of written and spoken English
  • Good level of Microsoft office packages (Excel, Word, etc)
  • A high level of computer and system literacy (SQL, CRM systems)
  • Previous Customer Service experience
  • Previous data collection or energy experience desirable

Required skills

  • Customer Service
  • Data
  • Queries

Application questions

Are you available immediately?
DO you have the relevant skills and experience outlined above?

Reference: 34033625

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