Arrow Global Group.
Established in 2005, Arrow Global specialises in the purchase, collection and servicing of non-performing loans. We identify, acquire and manage secured and unsecured defaulted loan portfolios from financial institutions, such as banks and credit card companies, as well as retail chains, student loans, motor credit, telecommunication firms and utility companies.
Debt is a more prominent and open concern in both society and the wider economy than in previous times. Customers and clients are now more empowered and expect a personalised and bespoke debt management service. Companies operating in the sector must be more customer focused by being more transparent, and delivering increasingly innovative solutions using technology and data.
We are committed to making our service more individualised and customer focused. We are a data driven business and we use our insight from over 35 million customer records across six countries to offer affordable and manageable solutions for consumers to reduce their debt in a fair, transparent and structured way. By investing in our people, expertise and market intelligence, we gain a better understanding of our customers as individuals and we continually improve the service we offer, helping them to build better financial futures.
A large and diversified European business
We are a financially strong, European regulated business operating in six different geographies, with over 1,500 colleagues and over 9 million customer accounts, delivering strong financial returns. Our Purpose – building better financial futures
Due to a period of significant growth, we have an exciting new vacancy for a Data Reconciliation Analyst to join us on a 13 Month Fixed Term Contract. You’ll be based in our vibrant modern office within Manchester city centre and we require an enthusiastic individual to become an integral part of our team.
The core responsibilities of the Data Reconciliation Analyst will be the reconciliation, data validation and maintenance of account data. This will be carried out in conjunction with AGUK’s data suppliers and processors.
They will be accountable for the quality of the data in the supplier network as compared to AGUK’s core business. They will work closely with the Data Governance department to understand quality reporting, the partner managers and data operations to facilitate reconciliation and make changes.
The candidate will be degree educated in either a maths or computing based subject, and will have demonstrable experience in a similar analytical role. Any experience within the financial services, legal, or debt management environments would be highly desirable, but not mandatory.
Core T-SQL querying skills, SQL 2008: Desirable
Knowledge of financial principles/ balance reconciliation: Essential
Good communication skills (verbal and written): Essential
Numeracy, analytical and problem solving skills: Essential
Educated to degree standard: Essential
The candidate will have access to our SQL and operational systems, and will require knowledge of specialist programming language (SQL)
The candidate will be diligent in investigating data issues, tenacious in resolving issues with a precise nature.
This role will deal with complex financial and personal data across numerous external organisations, and internal data sources. They will have to be able to compare and contrast data, create their own routines for interrogation and making adjustments.
Many problems will be unique and require personal initiative to investigate and solve.
There is no strategic or tactical business decisions to make
The Candidate assists with the delivery of the customer experience, ensuring the customers are being chased for the correct amounts, communicated to at the right address with the correct information across the organisation.
This will contribute to our internal Data Quality objectives, operational excellence and processes.
The candidate will interact with operational departments, both internal and external, to identify and solve problems.
There will be no requirement to manage any relationships, but they will have to exchange information to others within the organisation.
What we can offer you
We offer a competitive salary and attractive benefits package and we pride ourselves on rewarding success with our excellent bonus scheme and incentive package. We also have very interactive subsidised events, colleague engagement teams, employee recognition and development programs.
25 Days holiday rising to 30days (plus opportunity to buy/sell)
Pension Scheme – company matching up to 5%
Life Assurance 4 x salary
Private medical insurance / Health plans
Employee assistance program
Cycle to work scheme / Gym Flex / Gadget scheme
Free fruit and hot drinks
Please note – we are an equal opportunities employer and FCA regulated company - we will conduct credit, fraud, criminal record and 5-year reference checks as part of our pre-employment screening.