Data Gathering Administrator - Glasgow

Posted 17 July by Momenta Operations Ltd Easy Apply

What's The Role?

Our client, a "Big Four" Professional Services firm, is looking for people to join the administrative support team on a financial review project. After training, you will be given responsibility to manage assigned cases, supporting the resolution of complex regulatory risks and issues, in line with FCA objectives. This is a fantastic opportunity to gain experience with an established Professional Services firm, in a supportive and fast paced environment, with the scope to learn and develop skills.

Tell Me More

  • Location:Glasgow
  • Rate:£90 per day
  • Work pattern: Monday - Friday (Standard Business Hours)
  • Start date:August start dates
  • Duration:December 2018

Your day-to-day activities will include:

  • Research, gather and present data relevant to the customer complaint using in-house systems to log and allocate cases for review
  • Ensure the complaint handling process is complete and sufficient data has been gathered to ensure full investigation can be completed
  • Gather information to deadlines and quality standards whilst maintaining customer outcomes
  • Communicate with clients through written correspondence
  • Process figures, carry out analysis and produce reports
  • Liaise with the investigations team and senior managers

The Benefits For You

You'll be working with a global consultancy and advisory firm where you can use existing knowledge and experience to make a difference, as well advance your career and develop new skills. This is a highly visible role on a major project where your contribution will not go unnoticed.

What Knowledge, Skills & Experience We Need

  • Understanding of the products against which PPI complaints are made
  • Ensure early identification and escalation of risks
  • Provide excellent customer service
  • Ability to identify opportunities to improve the customer experience
  • Work to set personal performance standards and work with the team to contribute to customer outcome within a timescale
  • Highly organised and confident to use multiple banking systems
  • Driven to achieve targets and take ownership of workload
  • Excellent analytical and letter writing skills with attention to detail
  • Relevant general banking experience internal or externally

Next Steps

To express your interest in this opportunity, don't delay; please click Apply now

Reference: 35648604

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