Danish speaking Customer Service Advisor

Posted 8 January by French Selection UK

FRENCH SELECTION UK
Danish speaking Customer Service Advisor
e-commerce, Webshop, Customer Service, Customer Care, Clients Relationship Management, CRM, Order Processing, Sales Support, Administration, B2B, B2C, Sales, Business Development, Fluent in Danish, Scandinavian languages, Shrewsbury, Telford, Shropshire
Salary: up to £25,000 p.a. depending on experiences + Benefits
Location: Shrewsbury area, Shropshire
At commutable distance from Telford, Shrewsbury, Walcot, Upton Magna, Wem, Whitchurch, Ironbridge, Bridgnorth, M54, A5 motorway
Ref: 388D2

*** Excellent opportunity to work with a well-established e-commerce company ***
*** Full time role available with immediate start after the interview process ***
*** Flexi home/office based role, candidates must live at commutable distance with car from Shrewsbury ***

VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: 388D2. Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.

The Company:
Our client is well-established market leader with business operation in the UK and Europe.

Main duties:
To deliver first class customer service and respond all enquiries and complaints in a professional and timely manner.

The Role:
• To be enthusiastic and advocate the company’s product and use the brand knowledge to build relationship that enhance customer loyalty and increase sales
• To manage order processing in the system
• To tract customer parcels and keep customers informed
• To offer alternatives when products out of stock and be confident up and cross-selling
• To monitor and answer online reviews and feedbacks
• To update customers data accordingly in the system
• To give support to the Sales and Marketing team

The Candidate:
• Fluent in Danish and English (written and spoken)
• Passionate about Customer Service
• IT literate and CRM software user
• Excellent telephone manner
• Good problem solver and able to find solutions
• Experienced in Customer Service ideally in B2B
• Car owner due to the company’s location (no public transport)

*** Excellent opportunity to work with well-established e-commerce company ***
*** Full time role available with immediate start after the interview process ***
*** Flexi home/office based role, candidates must be live at commutable distance with car from Shrewsbury ***

Salary: up to £25,000 p.a. depending on experiences + Benefits

French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.

Required skills

  • Advice
  • Customer Service
  • Danish
  • Ecommerce

Application questions

Are you fluent in English (written and spoken)?
Are you fluent in Danish (written and spoken)?
Do you have previous experience in Customer Service?
Do you live at commutable distance from Shrewbury by car or happy to move to this area?
I acknowledge my details are processed as stated in the privacy policy on French Selection website?

Reference: 41394400

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