Cyber Claims Adjuster

Are you an experienced Claims Adjuster looking to take on a fresh challenge in a dynamic and collaborative environment? We are working on behalf of a market-leading Syndicate to find an enthusiastic and proactive professional to join their established Claims team.

The successful candidate will play a key role in supporting the development of claims processes, vendor relationships, and product wording from the ground up.

Key Responsibilities

• Manage a portfolio of claims of varying complexity within delegated authority levels, in line with internal claims procedures and service standards.
• Maintain accurate claims records and updates through relevant systems (e.g., ECF, DOCOsoft).
• Support the Cyber Underwriting team in developing claims protocols and establishing a vendor panel.
• Contribute to the ongoing improvement of product wording and claims handling processes.
• Provide clear and timely communication to underwriters and stakeholders on claims trends and outcomes.
• Develop and maintain positive relationships with brokers, third-party experts, and clients.
• Collaborate with team members and contribute to a high-performing claims culture.
• Assist with ad hoc tasks and projects as required by the team.

What We're Looking For

• Proven experience in a technical claims role, ideally within the London Market.
• Familiarity with market systems such as ECF and a good understanding of market processes.
• Strong written and verbal communication skills, with a high level of attention to detail.
• A team player who enjoys problem-solving and thrives in a fast-paced, evolving environment.
• Ability to manage time and priorities effectively, working both independently and collaboratively.
• Proficiency in Microsoft Office applications, especially Word and Excel.
• ACII qualification or working towards it (preferred but not essential).

Nashrock Insurance Recruitment is committed to considering candidates from a broad array of diverse experiences and backgrounds. We believe that diversity of thought, background, and experience drives innovation and success. We do not discriminate on the basis of race, ethnicity, gender, sexual orientation, disability, age, religion, or any other characteristic protected by applicable laws. By working with Nashrock Insurance Recruitment, you become part of a supportive and inclusive environment where diversity is not only embraced but celebrated.