Customner Service Consultants & Client Support / Administrators (experienced and trainees)

Posted 3 days ago by MLR Associates
Easy Apply

Register and upload your CV to apply with just one click

  • Client Support & Customer Services Consultants - Experienced and Trainee level opportunities
  • Training and on-going Development - Career Development opportunity
  • Woking Surrey Central Location

Our client a global leader in their field is currently looking for Client Support/Administrators.

Responsibilities:

  • Accurately maintain comprehensive records for all queries and complaints handled by the Customer Services Team.
  • Assisting with the production of informative data as required by the Account Management and Customer Service Manager
  • Make recommendations where needed for process changes and training needs (individual & team) to ensure future service improvements
  • Monitor and expedite orders for new clients as needed (utilising the Daily Case Status Reports)
  • Generate and complete reports for existing clients
  • Provide support and work closely with the Account Managers

Competencies:

  • Administration, Conveyancing or legal experience or Helpdesk or Customer Services or Claims
  • Great team player, a passion and desire to make a difference
  • Polite, articulate telephone manner
  • Excellent communication skills Willingness to learn and constantly develop technical skills
  • Flexible attitude around learning new software and implementing changes within the process
  • Problem solving, analytical and diagnostic skills

Required skills

  • Admin
  • Claims
  • Conveyancing
  • Customer Service
  • Legal

Reference: 43466019

Bank or payment details should never be provided when applying for a job. For information on how to stay safe in your job search, visit SAFERjobs.

Report this job