Customer Training Business Line Manager

Reports ToLine report to Director for Earth Observation, but support is to all the business lines.

Responsible for

SSTL customer training product, strategy and delivery

Key Tasks

  • Ensure the successful delivery of multi-million pound, international, high-tech satellite training programmes typically lasting several years.
  • Develop a framework and strategy for delivering training programmes across multiple (space) market areas.
  • Lead on the design, development and implementation of training solutions, tools, infrastructure and processes in line with the relevant business line/market strategy.
  • Drive continuous customer training product development ensuring alignment to market and business lines strategy.
  • Develop an understanding of the current and future space training market by using current internal analysis and market reports.
  • Shape solution and support negotiation activities for new training contracts; Drive specific evolutions of customer training offering for new prospects.
  • Work closely with all departments, including BDS and Project Engineering Management teams, to ensure effective communication and co-ordination of all customer training programme activities.
  • Provide support and mentoring to project, engineering and BDS staff on the requirements, constraints and approach for the securing and execution of customer training programmes
  • Responsible for governance and regulatory matters surrounding customer training programme, including but not limited to, export control, GDPR, immigration, employment and tax law liability. Monitor changes in regulation and any arising legal or commercial requirement and their impact on the product strategy. Liaise with external institutions and governmental bodies as necessary.
  • Line management for the customer training team.

PERSON SPECIFICATION (essential requirements)

Qualifications

Degree or equivalent in an engineering or technical subject

Experience

  • Demonstrable experience in the space/aerospace/satellite engineering industry with an international customer base.
  • Proven ability in technical management, business management, project management or business development.
  • Experience of interfacing with customers.
  • Excellent inter-personal skills; able to influence, persuade and negotiate at all levels (externally and internally) effectively; Good listening skills, ability to manage conflicts in a firm yet tactful and diplomatic manner
  • Commercially astute - able to understand the needs of the customer and identify solutions that are in line with the company’s capability, business plan and strategic direction.
  • Ability to consider the bigger picture and make appropriate operational and strategic plans.
  • Strong customer facing and presentation skills.
  • Ability to engage and lead others.
  • Driven, self-motivated, culturally sensitive and passionate about developing people.
Knowledge & Skills
  • Excellent inter-personal skills; able to influence, persuade and negotiate at all levels (externally and internally) effectively; Good listening skills, ability to manage conflicts in a firm yet tactful and diplomatic manner

  • Commercially astute - able to understand the needs of the customer and identify solutions that are in line with the company’s capability, business plan and strategic direction.

  • Ability to consider the bigger picture and make appropriate operational and strategic plans.

  • Strong customer facing and presentation skills.

  • Ability to engage and lead others.

  • Driven, self-motivated, culturally sensitive and passionate about developing people.

Required skills

  • Business Lines
  • Engineering Management

Application question

Are you eligible to work in the UK?

Reference: 34824953

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