Customer Technical Architect

Posted 22 November by Vodafone

Customer Technical Architect – London (with occasional travel)

60k+ excellent benefits


Technology at Vodafone


Accountable for interfaces into third party suppliers who provide services and technology to Vodafone, Forming virtual teams to ensure problems are diagnosed, root cause understood and fixes provided, to all suppliers including Service Operations, BT, Cisco, VISPL and ALU. Responsible for providing feedback on performance to internal VF teams and suppliers

Drive and deliver a high performing team within the organisation and obtain targets for Employee Engagement,

Manage and resolve any issues escalated by the with 3rd parties and or other internal departments in Vodafone

Identify, own and manage Business Partner (BP) stakeholder relationships to drive BP owners’/managers’ personal engagement and alignment to Vodafone strategy

Demonstrate a full understanding of the BP’s short, medium and long-term business drivers, objectives and strategy and support the partner.

Achieve ‘trusted advisor’ status, forming strong relationship across the partners business in all functions and departments.


Role purpose:


In this role the Customer Technical Architect will support a private sector customer and will be expected to hold a broad understanding of Vodafone’s product capability and processes associated with the delivery and in life assure phase of these products and also understand the Customers internal processes when changing or adopting to new technologies provided by Vodafone.

Within the role, the Customer Technical Architect will be required to engage with both cross functional teams across Vodafone UK and also the Customer organisation, ensuring the Customers outcomes that are part of the roadmap are achieved through this dialogue, in addition this role will when required be supported by Solution architects from within the Vodafone business, whom will support the sales function with presentations of new products and assist the Customer Technical Architect with knowledge sharing and understanding of Vodafone’s product portfolio.

Responsibilities:


In depth knowledge of WAN and LAN technologies to an architectural level

Create documentation of WAN & LAN Services

Broad knowledge of Voice services, including PBX voice solutions and IP telephony

Creation of architectural standards adhering to a technology and security based frameworks that deliver the outcomes the Customer expects from Vodafone UK

Ad-hoc assistance for technical support in fault incidents where their knowledge of the technologies will add value

Responsible for keeping up and enhancing vendor knowledge, particularly in relation to Cisco, Aerohive Wireless networking and Avaya\Extreme networks

Responsible for presenting the technical aspects of services to the client at peer level.

Ability to understand the customer business requirements and drivers and to be able to transform them into tangible technical requirements.


Experience/Skills:


Technical Architect experience

Cisco switches & routers

CCIE qualification beneficial

LAN/WAN networking experience

Ability to Roadmap/provide strategic thinking / roll out best practice

Voice experience (IP/Telephony/Legacy) - beneficial


Why Vodafone?


Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.


Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.


And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career, and a choice of benefits to suit your lifestyle.




Commitment from Vodafone


Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.

Reference: 33865693

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