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Customer Support Technician

Posted 2 February by Kelly Services Easy Apply Ended
Customer Support Technician opportunity - Based in Stevenage - £8.75 per hour

Fujitsu UK are a leading IT company who provide IT Systems, Services and Products and are currently looking for a number of Customer Support Technicians to support their IT Helpdesk team in Stevenage on an ongoing temporary basis..

Fujitsu in Stevenage off IT helpdesk services to various companies and require candidates who can demonstrate excellent customer services and problem solving skills to support their customers in resolving IT issues over the telephone.  Whilst some IT knowledge would be preferable, it is not essential as full training is provided.  The successful candidate will be responsible for taking calls from customers who are experiencing IT issues, as a Customer Support Technician you would then try to identify what the issue is and take the customer through a step by step process to try and resolve the issue using the various knowledge articles that are available to you.

Key skills requires are as follows:

- Previous customer service, call centre or helpdesk experience is preferred
- IT / Computer literate
- Ability to problem solve
- Strong Communication skills
- Clear telephone manner

Details of the position are as follows:

Position: Customer Support Technician / Helpdesk / Call Centre
Contract: On going temporary role
Pay: £8.75 per hour (40 hours per week)
Hours: 40 per week - rotating shifts - 8 hours per shift 5 days a week between 7.00am and 7.00pm Mon - Friday

Kelly Services are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  Kelly Services are acting as an Employment Business in relation to this job.

Reference: 34384927

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