Customer Support Team Member, Temp- Perm,Full-time, Circa £7.50 per hour, Leicester
- Hourly rate circa £7.50 per hour
- Temp to perm role
- Mon- Fri ( occasional Saturdays )
Key purpose of your role
The purpose of your role is to support all teams in the new business with the conversion and leads into starting conveyancing cases. Reporting to the customer support team leader, you will be the first point of contact and will be required to communicate in a polite and professional manner, adhering to company rules and values at all times.
Your new company
Your new employer is an organisation that has experienced a lot of growth due to this the team has rapidly expanded over the years. The company is the leading provider in their industry sector and offer multi award winning services. The company are well-known with offices located internationally. Your new role
As a customer support team member your responsibilities will include handling all inbound calls into the business, direct incoming calls to the correct department, use the systems to create new business into the company by case creations, manage and respond to all internal and external emails. You will receive documents from DPC including contract documents, sales memo's and mortgage offers- you will be responsible in processing these documents. Additionally you will process EPC requests, arrange appointments with assessors and process EPC payments.
What you'll need to succeed
The successful candidate will have previous experience in a face to face role in customer service. It will be desirable for the individual to have inbound and outbound call experience but is not essential. You will need to have good knowledge of the Microsoft office software's including word, excel and outlook. You will need to be highly organised, with a proactive work ethic and be able to communicate well at all levels.
What you'll get in return
In return you will be offered a competitive hourly rate of circa £7.50 per hour. There is parking available on site.
What you need to do now
If you're interested in this role please apply or email your CV across
For more information about the role, or for a confidential discussion about what you are looking for, please contact me on the details below.