Customer Support Team Leader

Posted 17 May by Signature Recruitment

Signature Recruitment are delighted to be recruiting for a Customer Support Team Leader. This rare and varied opportunity has arisen within an education consultancy based in central Bristol.

Working closely with a peer to ensure consistency, you will lead a team of five co-workers, nurturing a positive, customer focused and motivated environment. Key to achieving this would include the training and development of new and existing co-workers and ongoing quality assessment and on the job coaching. Knowledge of the Education sector is highly desirable.

Key duties:

  • Driving continuous improvements across all areas of accountability and maintaining an excellent service
  • Monitoring performance, setting and reviewing productivity
  • Completing team meetings, leading 121s and appraisal, and formulating training and development plans
  • Acting as the escalation point for any major issues
  • Identify innovative ideas for programme development.
  • Managing and coordinating events (i.e. booking venues, liaising with trainers, candidates etc.)
  • Ensure an excellent service is provided to all contacts of the business.
  • Contribute to the growth of the business, model the values and support the vision of the organisation

Key Requirements:

  • Team Leader/Manager experience
  • Strong communication and coordination experience
  • Excellent written and verbal communication
  • Ability to communicate with candidates, tutors and educational institutions
  • Ideally come from an educational background

This great opportunity is a full-time position working Monday to Friday (9am - 5pm, flexible hours). The permanent position is offering £28,000-33,000. Due to the central location, no parking is available.

If you are interested in this position and have the right skills and qualities, please apply ASAP!

Whilst we will endeavor to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful but we will keep your details on file for future opportunities.

Required skills

  • Communication Skills
  • Team Leader
  • Coordinators

Application question

Do you have previous Team Leader/Manager experience?

Reference: 38007507

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