Customer Support Operator

Posted 26 February by Reed Featured
My client based on the outskirts of Guildford are looking to recruit support operators to join their response team. 

If you have excellent customer service skills with the ability to work under pressure, this may just be the role for you!

Shift pattern - 4 on 4 off 

Salary £21,000

Main Duties:

- You will be assisting and coordinating effective deployment of operational resources to emergencies.

- You will be liaising with the public, emergency services and the council.

- You will be providing assistance to the controllers.

- Helping to identify and allocate tasks to operational resources in a time efficient and cost effective way.

- Recording and entering data accurately in to in house systems.

- Ensuring all customer queries are resolved in line with agreed contractual arrangements.

-  To rigorously adhere to protocols/procedures.

Key Skills:

- Problem solver with the ability to use own initiative 
- Highly organised
- Excellent attention to detail
- Ability to remain focused under pressure
- Decisive 
- Task Focused
- Excellent communication skills 

If you are interested in this role please apply below or send a word format CV to

Reed Specialist Recruitment Limited is an employment agency and employment business

Application questions

Do you hold a driving license with access to a car?
Do you have customer servcie experience?
Are you able to work a 4 on 4 off shift pattern?

Reference: 34557790

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