Customer Support Executive

Posted 11 October by Ascendant Recruitment
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Customer Support Executive

Permanent

£18,000 - £22,000 DOE

Milton Keynes

We have an exciting opportunity for an individual to join a fantastic organisation with offices in Central Milton Keynes

If you are organised, proactive and have a love of technology and customer service, this is for you!

Key responsibilities will include but are not limited to:

  • Drive and manage the customer setup to support sales cycle the client's products
  • Provide functional and technical customer support over telephone and email, including ticket/incident management
  • Ensure quality assurance, release management, creation and execution of test scripts for web and mobile applications
  • Hardware (tablets) set up and troubleshooting
  • Support Management and coordination with offshore team

Skills and abilities required:

  • Excellent verbal and written communication skills
  • Excellent customer services skills
  • Experience on an Incident/Ticket Management System
  • Experience on Microsoft Office (Word, Excel, PowerPoint), email systems and other in-house/office computer systems
  • Knowledge and Understanding of Web, Mobile and Database Technologies
  • Knowledge and Understanding of Relational Databases, preferably MySQL
  • Self-starter and self-organised with ability to thrive in a dynamic environment
  • Ability to work as an individual as well as a team player

If you feel you have what it takes, please apply today because we'd love to hear from you!

Role advertised: 13 September 2019

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.

If this isn't your perfect role, register with us and let us find it for you.

Required skills

  • Customer Services
  • Technical Support
  • Database Technologies

Reference: 38908374

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