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Customer Support Executive

Posted 7 January by Manpower Ended
Manpower is currently recruiting for a Customer Service Executive for a client based in Luton; you will provide support to customers by acting as an interface between the customer and the Aviation Winding Business Unit and the aero medic Business Unit and the department. You will provide technical support to internal and external customers.

Key responsibilities of the role include:

*Build and maintain strong customer relationships
*Undertake the resolution of issues, account queries, warranties, price breakdown and negotiation
*Undertake customer product reviews, verify accuracy of all associated paperwork
*Customer liaison; co-ordinate order scheduling and progression, raise invoices, provide quotes, produce and formulate technical evaluations
*Act as point of contact for technical issues between workshops and customer and liaise with workshop to prioritise workload and customer requests
*Arrange outsourcing of units for repair
*Update customer portals as required
*Raise approval certificates for product release
*Support the team in all phases of the selling process including, preparation of quotes and follow up of proposals
*Assist in the development of account management plans for strategic customers
*Collate/present analytical data surrounding individual account performance. Monitor margins and earning rates
*Provide pre and post-sales support to the extended team and participate in customer visits and meetings as required
*Accurately maintain weekly status reports and spreadsheets in relation to sales opportunities and activity
*Undertake consumable procurement

The ideal candidate will have experience working in a technical support role, have good administrative skills, experience stream lining processes and continuous improvement. You'll have experience within a service or support business, working closely with the workshop, be IT literate including excel. Strong communication & influencing skills with the ability to interact with customers, ambitious, focused.

Interested? Apply here today.

Required skills

  • Continuous Improvement
  • Customer Service
  • Administration
  • Streamline Processes

Reference: 34159918

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