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Customer Support Executive

Posted 26 January by Daisy Group Featured Ended

In your role as Customer Support Executive, you will support the team in the day to day management of the customer base whilst delivering a high level of customer service. You will work alongside your colleagues to be the first point of contact for your customer base. You will provide first line support on the Daisy Corporate Services product portfolio, offering end to end problem resolution whilst delivering outstanding service.

Salary: Up to £18,000

Location: Manchester office

Hours: Monday to Friday 8.30am to 5.30pm

Job Responsibilities

  • Deliver end to end customer service resolution, displaying empathy, taking ownership and demonstrating commercial acumen and customer worth in the process
  • Proactively manage customers in line with customer and business requirements providing first class service at all times
  • Work closely with Customer Managers, Team Leaders and other internal departments to identify potential issues and be proactive in their resolution
  • To provide pro-active fault management in the efficient handling of network, hardware or systems faults in line with contractual and published lead times.
  • Respond to all levels of customer communications in a timely manner in line with agreed SLA’s and customers requirement
  • Accurate and timely processing of customer orders in line with company and business partner SLA’s
  • Provide first class call handling within published service levels and building relationships with key contacts within your customer base

The Person

Essential:

  • Experience working within a Customer Service Environment
  • Excellent Communication Skills
  • Proven experience of working towards targets and deadlines
  • Excellent interpersonal skills
  • Excellent written communication skills
  • Excellent Time management
  • Minimum of 5 GCSE Grade C or above
  • Good working knowledge of Microsoft outlook, excel and work

Desirable:

  • Improving processes and identifying knowledge gaps
  • Honours Degree
  • Customer Service Qualification
  • Working in a B2B environment
  • Account Management

Key Competencies:

  • Performance/Service/KPI’s
  • Communication
  • Team Working
  • Driving Actions
  • Customer Responsiveness

Daisy Group... About us

When Daisy Group was first established, it had a simple business model, to be an alternative provider of telephone lines and calls for UK-based small and medium-sized businesses.

Well over a decade later and both Daisy and the telecommunications industry are almost unrecognisable. As technology and the different types of communication have advanced, Daisy has continued to evolve to ensure that it is able to offer customers and partners a full suite of IT and telecommunications products and services.

Over the last decade Daisy has developed through a combination of organic and acquisitive growth. With a business-to-business only focus, Daisy now boasts more than 60,000 customers and supplies IT and communications to some of the UK’s best-known organisations.

Daisy provides a range of unified communications and IT services, including connectivity, voice, maintenance, as well as cloud and hosting solutions.

The Package

Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort.

But working at Daisy is much more than just a fair salary. It’s about providing a range of benefits and opportunities to all our staff to make working with us enjoyable.

Our ethos is simple: the more you put in the more you get out.

Here are some of the benefits that we offer:

  • Holiday entitlement of 25 days, plus bank holidays
  • Additional day’s holiday for every year of service, up to a maximum of 30 days.
  • Holiday Purchase Scheme
  • Company Sick Pay
  • Childcare Vouchers
  • Eye care Vouchers
  • Discounted Medicash Membership
  • Monthly reward scheme
  • Daisy Deals - Everyone who works at Daisy has the option to take advantage of discounts and savings at over 1,200 retailers.
  • Discounts on a range of Daisy products

Why work for Daisy?

It only takes a quick glance inside Daisy to appreciate the contribution of every single employee to our success.

Whatever our employees do - from sales and marketing to engineering and customer service - their dedication is helping thousands of UK businesses realise their digital potential.

In order to reach our target, we make sure that every person has the opportunity to create a long and successful career at Daisy. With so many varied roles across 30 sites throughout the UK, and various training and development programmes, the growth opportunities with us are boundless.

So if you’re an enthusiastic, driven and passionate individual looking to make a difference, you could be just the type of person we are looking for.

Required skills

  • Customer Service
  • Fault Management
  • Telecommunications
  • Building Relationships

Reference: 34029190

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