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Customer Support Executive

Posted 7 September by Software Personnel International Ended

Customer Support Executive

Location: Haywards Heath

£22,000 Permanent

Our client is a high-growth Fintech start-up with a mission to change the customer experience of insurance for the better by using social media and mobile.

Purpose

Customer Service, sales and administration interactions with customers in retail insurance schemes.

Responsibilities

  • Providing quality customer experience and detailed policy/product information on insurance schemes.
  • Converting new leads by phone or email to policies including dealing with any objections.
  • Completing applications with clients and identifying any referral points for underwriting.
  • Interact with customers over a number of different channels; phone, email, live chat and social media (Facebook/Twitter).
  • Monitoring social media accounts & responding to customer support queries.
  • Making mid-term amendments to any existing clients policies including calculating rates and producing documentation.
  • Following up new enquiries/renewals/outstanding payments and converting to a sale.
  • Producing renewal documentation.
  • Ability to deal with and resolve customer complaints effectively.
  • Ensuring company policies and procedures, database, verbal/written correspondence and documentation are all handled in accordance with Financial Conduct Authority (FCA) guidelines.

Skills & Experience Requirements

  • Excellent and professional manner both written and verbal.
  • Confident and persuasive sales skills.
  • Excellent attention to detail in respect of administration work.
  • Ability to multitask, prioritise and organise own workload to ensure policies are dealt within the company guidelines.
  • Quick to learn and to embrace the wide variety of procedures and products we offer.
  • Confident computer skills.
  • Listen and react accordingly to customers’ and staff’s suggestions and requirements.
  • Reliable, trustworthy and the ability to work closely and support other team members, contributing to overall team spirit.
  • Previous experience in Customer Service / Contact Centre / Call Centre

Personal Qualities

  • Friendly
  • Helpful
  • Enthusiastic
  • Genuine

Required skills

  • Customer Service

Reference: 33250541

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