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Customer Support Executive

Posted 7 September by Software Personnel International Ended

Customer Support Executive

Location: Haywards Heath

£22,000 Permanent

Our client is a high-growth Fintech start-up with a mission to change the customer experience of insurance for the better by using social media and mobile.


Customer Service, sales and administration interactions with customers in retail insurance schemes.


  • Providing quality customer experience and detailed policy/product information on insurance schemes.
  • Converting new leads by phone or email to policies including dealing with any objections.
  • Completing applications with clients and identifying any referral points for underwriting.
  • Interact with customers over a number of different channels; phone, email, live chat and social media (Facebook/Twitter).
  • Monitoring social media accounts & responding to customer support queries.
  • Making mid-term amendments to any existing clients policies including calculating rates and producing documentation.
  • Following up new enquiries/renewals/outstanding payments and converting to a sale.
  • Producing renewal documentation.
  • Ability to deal with and resolve customer complaints effectively.
  • Ensuring company policies and procedures, database, verbal/written correspondence and documentation are all handled in accordance with Financial Conduct Authority (FCA) guidelines.

Skills & Experience Requirements

  • Excellent and professional manner both written and verbal.
  • Confident and persuasive sales skills.
  • Excellent attention to detail in respect of administration work.
  • Ability to multitask, prioritise and organise own workload to ensure policies are dealt within the company guidelines.
  • Quick to learn and to embrace the wide variety of procedures and products we offer.
  • Confident computer skills.
  • Listen and react accordingly to customers’ and staff’s suggestions and requirements.
  • Reliable, trustworthy and the ability to work closely and support other team members, contributing to overall team spirit.
  • Previous experience in Customer Service / Contact Centre / Call Centre

Personal Qualities

  • Friendly
  • Helpful
  • Enthusiastic
  • Genuine

Required skills

  • Customer Service

Reference: 33250541

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