Customer Support Executive - Online & Digital

Posted 2 February by CCR Recruitment & Selection

Customer Support Executive - Online & Digital

Location: Central London Salary: £25,000-£28,000

My client provides a leading provider of online services across the UK, their websites are very well known.

We’re looking for someone bright, motivated and ambitious who wants a very hands-on role. You’ll be working alongside and learning from some of the brightest minds in the business.

Responsibilities

  • Managing enquiries via telephone & written coming in and actioning them accordingly.
  • Taking inbound calls from our customers & partners and assisting with any queries they may have.
  • Outbound calling to potential new suppliers explaining the various services.
  • Assisting with the day to day 'team’ inbox - helping customers with any queries they may have.
  • Managing social media channels.
  • Managing online reviews and responding accordingly.

Skills

  • Exceptional attention to detail.
  • Work well under pressure, self-starters
  • Great organisational skills.
  • Fluent spoken and written English, with a clear and confident communication style.
  • Driven, motivated with a good work ethic.
  • An eagerness to learn.


We want to get the very best out of you, so you must be prepared to give 100%. But you will join a great organisation that is continually growing and into a team of dynamic individuals.

Required skills

  • Call Centre
  • Customer Service
  • Helpdesk
  • Technical Support

Application questions

Do you or have you ever worked as an Online Customer Support Agent?
Have you previously worked within a heavily focussed Online background/enviroment?

Reference: 31667772

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