This job has ended. Find similar jobs.

Customer Support Executive - Immediate Start (Excellent Opportunity)

Posted 1 December 2017 by CCR Recruitment & Selection Ended

Customer Support Executive - Immediate Start (Excellent Opportunity)


Based in Central London

My client is a leader in

Our Client is going through an accelerated growth phase, especially within the European and American markets and they are looking for an enthusiastic customer support agent who thrives on providing customer care through many different channels of communication - including: email, phone, chat, forums and social media.

You’re a great match if you possess fantastic troubleshooting skills, are driven to help customers and have the ability to dive deep into a new product to learn it inside and out.


  • Experience with telephone tech support
  • Excellent customer service skills - the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
  • Excellent organizational, written and oral communication skills - You must be able to convey technical jargon in a wide-array of syntax from beginner level users to developers in our tickets as well as knowledge base articles
  • A strong sense of urgency
  • Ability to empower end-users to support themselves using our knowledge base
  • A passion for social media or web-based software
  • An appreciation for easy to use, intuitive software
  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
  • A desire to learn, master and teach
  • Awesome sense of humour

Experience/Skills Desired (but not required):

  • Basic knowledge of various mobile platforms; iOS, Android
  • At least two years of support experience
  • At least two years in a customer service role
  • Understanding of software solutions
  • Experience troubleshooting in a software environment

Required skills

  • Call Centre
  • Technical Support
  • Troubleshooting
  • Online Help
  • Web Chat

Reference: 32943076

Bank or payment details should not be provided when applying for a job. is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job