Customer Support Engineer

Posted 8 October by Cordant Sales and Marketing
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Customer Support Engineer - Electrical/Electronic Solutions

Basic salary between £21,000 - £23,000 per annum

Based in Rossendale, Lancashire

My client is a market leader in their field and they are currently looking to expand their team of customer support engineers. If you have an electrical or electronic background, either a recent graduate or have more experience then this is a great opportunity to join their phone based support team dealing with complex technical queries.

The Role:

  • Handling calls and e-mails from installers and service engineers across the UK
  • Managing complex installation and maintenance queries to ensure that the products can be installed on site in a timely manner
  • This is a technical role and doesn't follow a set of steps to get to a solution, it requires genuine technical understanding and the ability to problem solve.
  • Monday to Friday working as part of a team
  • Full training is provided on the specifics of the product and solutions based on a foundation of technical knowledge

The Person:

  • It's essential that you have a really strong technical understanding of electrical and/or electronics
  • Good communication skills and comfortable having technical conversations over the phone
  • Able to problem solve with a true interest in understanding how things work
  • Comfortable adding information to the IT system to update on call progress
  • Located within travelling distance of Rossendale

The Package:

  • A basic salary between 21k and 23k is offered
  • Pension
  • Onsite parking
  • 25 days holiday + bank holidays

This role is available immediately so please get in touch as soon as possible by applying below

Cordant Group is an equal opportunities employer

Reference: 36300110

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