Customer Support Engineer

Posted 9 April by Oxford Instruments

We have an outstanding opportunity for a Customer Support Engineer to join our field service team, where you will be a key asset ensuring that our equipment is fully functional and available for customer use. You will be responsible for building good relationships with customers and provide them with technical support, trouble shooting and breakdown & maintenance service for our Plasma Technology equipment that is second to none. A love of travel is a positive attribute for the successful candidate.

Responsibilities will include but not be limited to the following:

  • Respond quickly to emergency breakdowns, warranty issues and service contract work
  • Carry out test, installation and commissioning of equipment including operation and maintenance training, leading to system acceptance
  • Be prepared for extensive European travel, but potentially on a world-wide basis
  • Liaise with the Sales and Marketing team to feedback "Voice of the Customer" information
  • Authorise system 'buy-off’ prior to shipment either with or in the absence of the customer
  • Help to maintain an accurate record of the status of the system, timing of warranty, parts supplied, service contracts and failures so that trends can be analysed
  • Keep up-to-date all relevant enquiry and project files on any significant information
  • Support customer acceptance visits as identified by the Team Leader. Provide a point of contact within the team during the visit

The Person

  • HNC/HND in Engineering or equivalent experience is essential, a degree is desirable
  • Ideally you will have served an apprenticeship
  • Driving licence is essential
  • Ability to work independently
  • Substantial relevant work experience and training
  • Computer literate
  • Knowledge of Plasma processes is desirable

Business Overview

Oxford Instruments Plasma Technology provides a range of high performance, flexible tools to semiconductor processing customers involved in research and development, and production. Oxford Instruments plc is a global company with manufacturing facilities, offices and service centres, worldwide.

Required skills

  • Driving Licence
  • Engineering
  • Maintenance

Reference: 34862034

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