Customer support engineer - great career prospects

Posted 4 April by Talent Gateway Featured

Are you looking for a chance to put your passion for technology to good use, and to build a career at a high energy, award winning, tech business?

This role offers you the chance to use your problem solving and IT skills to support our client's business customers - which include global firms, and well known brands - as they use their cloud-based services.

It's a great starting point for a career in this growing global business - which could take you to Sydney or the USA (previous team members are currently working there!)

A degree isn't essential - your attitude and approach are more important - but you'll need to be bright with good results for the qualifications you've taken.

Although you’ll love technology (and maybe known to your friends as a geek!), you don't need to have worked in a technology based role before. You do need some experience of dealing with customers, perhaps in retail, a pub or restaurant, as you'll need these communication and customer service skills to be successful.

You will already have a strong interest in technology and IT, and have an appetite to learn more.

Once you're up to speed there will be some shift working - so you'll need to be able to get to Croydon for a 7am start occasionally.

Our client are led by a passionate and accomplished management team with many years of experience in the tech market and running ambitious rapidly growing businesses. They have a clear vision for the future and are looking for talented, high energy, like-minded individuals who share their passion to change the world.

You’ll be working as part of a team on the Support desk providing up to 3rd level email and telephone support, and your responsibilities will include:

• Diagnosing and allocating all service desk requests in accordance with Service Level
Agreements (SLAs)
• Troubleshooting Hosted PBX, Mobile, and third party network issues remotely
• Working closely with QA and Development teams to help resolve service issues
• Responding to customers in a timely basis, keeping them informed of status of their case
• Identifying bugs / supplier issues and escalating cases as required:
• Proactively identifying issues before customer become aware
• Duplicating bugs in a test environment
• Providing full detail with written documentation when escalating issues
• Working closely with QA and Development teams to help resolve service issues

• Active participation and contribution towards:-
• customer documentation
• product enhancement
• team review meetings
• Perform remote customer training via webinars

Required skills

  • Communication Skills
  • Customer Service
  • Gaming
  • Technology
  • Client Facing Skills

Application question

Have you got previous experience in a customer service role (e.g. in a shop, restaurant etc)?

Reference: 34829914

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