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Customer Support Engineer - CDN Organisation

Customer Support Engineer - CDN Organisation

Posted 8 November 2017 by Daniel Alexander Recruitment Ltd Ended

A leading content delivery (CDN) organisation based in the City of London are looking to recruit a 'Customer Support Engineer'.

You MUST have a technical related degree (Computer Science preferred) and over 3 years experience in a 'Technical Support' role. You MUST also have experience of a CDN (Content Delivery Network).

The role is paying £40-45K

The role incorporates the following -

  • Serve as primary point of contact for identifying, troubleshooting, and resolving CDN issues affecting mission-critical production customer traffic.
  • Solve complex issues related to various components of the global CDN infrastructure.
  • Create and document system processes and tasks related to keeping the network up and performing optimally.
  • Perform daily Systems Administration tasks to keeping the network up and performing optimally.
  • Provide notification to customers in the event of CDN infrastructure issues.
  • Work closely with network engineers, systems administrators and software engineers regarding technology and hardware upgrades for the CDN infrastructure.
  • External SLA management.

You MUST have the following skills / qualifications -

  • BS Degree in a technical field (Computer Science preferred).
  • Minimum 5+ years of experiencing working in a Technical Support/NOC role (Help Desk experience acceptable, though some customer-facing experience is required).
  • Must have System Administration experience; this is important because individuals will need to log into Linux servers and troubleshoot and isolate problems, and resolve a high percentage of the issues themselves.
  • Ability to speak and write clearly, concisely and thoroughly in order to quickly and accurately convey complex information regarding mission-critical production issues to varying audiences.
  • Must have the ability to troubleshoot networking problems.
  • High-bandwidth, self-motivated self-starter who works well with minimal supervision.
  • Solid understanding of networking protocols, including TCP/IP, HTTP and DNS.
  • Must be technically "savvy" and possess strong analytical and problem-solving skills.
  • Proficient in HTTP, Web applications, Web Performance and Content Delivery applications

This is a fantastic opportunity to join a leading organisation with excellent career prospects and generous staff benefits.


Reference: 31978328

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