Customer Support Engineer - Cash Management
An international leader of cash management / payment solutions due to growth are looking for an additional Customer Support Engineer to be based on one of their client sites in Edinburgh.
Reporting to the Service Manager, the successful individual will be responsible for providing onsite support for the customer which will include the service, repair, preventative maintenance and installation of their larger cash management and banknote security systems, working to strict SLA’s and resolving technical issues with support of technical support if needed.
You will be qualified to City and Guilds NVQ level 3 or above within Electrical, Electronic or Mechanical Engineering or a related subject and be able to demonstrate previous commercial experience of working within a field service / customer support capacity, working on the service, repair, and installation of large cash management / bank note security systems, large industrial printing equipment, high speed special purpose equipment / machinery of similar equipment.
Have a general all round understanding of mechanics, electronics, software, and IT: Experience of basic fault finding down to component level using hand held test equipment as well as possess a full clean UK driving licence.
Individuals who have had a background within the Armed Forces would be of distinct interest to our client.
The successful individual will be required to work hours that fall between 6am - 6pm Monday - Friday dependent on the customer requirements.
This position is offering a salary of £26,137
Shift allowance 17.5% of Base Salary (£4574)
25 days holiday
Non contributory pension
Sick pay scheme
Annual discretionary bonus scheme
Annual Pay Review
All roles will be subject to a 10 year background check at offer stage which can take 3-6 weeks.
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