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Customer Support Coordinator

Customer Support Coordinator

Posted 16 March by Flowers Associates Easy Apply Ended

Job Role: Customer Support Coordinator

Salary: £16,000pa

Location: Hamilton. (However, the company is locating to Leicester City Centre in the next couple of months)

Hours: Monday to Friday 9am - 17.30pm

The Opportunity

Due to growth, my Client is recruiting for a Customer Support Coordinator to join their successful and growing Business. This is a great opportunity to join a company who are doing well and the future looks positive. If you’re an experienced Customer Service Admin with a background ideally in Automotive/Parts Industry then please read on….

The Role

  • Looking after New and existing customers and ensuring you are keeping the customer happy and managing expectation and the process
  • You will be a confident communicator with high levels of customer service
  • You will be dealing with customer on the telephone and via e-mail and making sure you get things correct
  • You will be working with customer orders and quotes and liaising with Engineers and internal teams
  • You will be cross-referencing and completing job sheets and processing payments
  • Excellent communication skills are vital for this role both face to face and on the telephone
  • You must be comfortable with working on CRM systems and be confident with IT skills
  • Prioritising tasks in order and efficiently in a cost effective manner is very important to this role

The Candidate

The successful applicant will be able to demonstrate the following:

  • Proven background in Customer services and Administration is essential for this role
  • Proven background in the Automotive/Parts Industry is advantageous for this role
  • Organised, be able to multi-task and have excellent attention to detail
  • Organise, prioritise and manage your time well
  • Strong communication skills both written and face to face
  • Attention to detail with a strong work ethic
  • Process orientated and able to identify best and efficient method to complete the task and accurately

Reference: 34698830

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