Customer Support Co-ordinator

Posted 9 March by Reed
My Guildford based client is looking for someone with excellent customer service and administration skills to join their customer support and relationship team.

Monday - Friday

Salary dependant on experience


25 days holiday
Annual Company bonus - up to 10%
Private healthcare
Up to 5 % contributory pension
4 x life insurance
Employee Assistance Programme 

Main Duties:

- Liaising with customers and support team to agree and schedule all updates and scheduled work. 

- Updating the master schedules as required.

- Dealing with customer queries and liaising with the relevant departments to ensure all queries are dealt with efficiently. 

- Create monthly report, ensuring statistics are accurate 

- Assist with the monitoring and management of Customer SLA adherence

- Maintain customer records on internal systems

- General administrative duties


- Excellent customer service and communication skills

- Highly organised with the ability to multi task

- The ability to demonstrate initiative in problem solving

- Excellent knowledge of excel is essential 

- A team player with a 'can do' attitude

If you are interested in this role please apply below or send a word format CV to

Reed Specialist Recruitment Limited is an employment agency and employment business

Application questions

Are you experienced on excel?
Are you available immediately?
Do you have previous customer service experience?

Reference: 34647923

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