Customer Support Associate

Posted 9 April by Hired By Startups Ltd Easy Apply

Customer Support Associate

(Customer support || Complains Handling || Building relationship)

We are looking for an exceptionally talented and driven Customer Support Associate to join our Operations team at Elder and focus on providing a world-class customer service

If you're a Customer Support Associate who loves building relationships with your customers and interested in joining a high growth startup then read on...

About us

Elder (Elder.org) is one of the fastest growing companies in Europe - over 500% in the last 12 months, and we have no intention of slowing down.

We are looking for a Customer Support Associate with great communication skills to help us continue our momentum.

About the role

As a Customer Support Associate, you'll be consulting with inbound customers, building relationships and managing a large pipeline of customers with different enquiries.

The Customer Support Associate will be working closely with Sales and Product teams to improve the client experience, as well as internal tools.

Requirements

  • University graduate
  • Previous experience in a customer focused environment
  • Excellent verbal and written communication skills
  • Incredibly organised - efficiency is key
  • Relentless positive energy and drive
  • Smart, accurate and reliable
  • Confident speaking to potential clients over the phone and in person

Great if you have

  • Experience in healthcare industry
  • Previous experience working in a tech startup

Benefits

  • A great basic salary
  • A very achievable sales target system
  • Equity options
  • Mentoring program that will help you to develop your career
  • 25 days holiday + public holidays
  • Macbook + any extras you need!
  • Join a team who value growth, effort, bold bets and having fun!
  • Become a part of one of Europe’s fastest growing tech startups at an early stage.

Required skills

  • Complaints
  • Customer Care
  • Customer Satisfaction
  • Customer Service
  • Building Relationships

Reference: 34863678

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