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Customer Support Assistant

Customer Support Assistant

Posted 24 May by Manheim Easy Apply Featured Ended

Manheim Ltd - Customer Support Assistant

About Us

Manheim is the world’s largest automotive services company and, through its unparalleled range of products and services, drives every stage of the used vehicle life cycle. A subsidiary of Atlanta based Cox Enterprises, one of the world’s leading media companies and providers of automotive services, Manheim handles nearly 10 million used vehicles worldwide, facilitating transactions representing more than $50 billion in value. In the UK, we provide a national physical and on-line auction network, comprising 18 centres.

We also provide vehicle inspection, repair, reconditioning and pre-sale preparation; transport; logistics; full defleet management and outsourced end-of-contract administration. In addition, Manheim is the UK’s leading automotive digital marketing specialist providing retail marketing and specialist web marketing support to more than 85% of the Top 200 UK dealer groups.

About the Role

This Manheim Auctions customer support assistant role is based in our Coventry site. You will be overseeing a growing portfolio of Vehicle Solutions customer accounts ensuring these are administered and managed effectively and in line with agreed SLA’s. In addition to ensure all customer interaction is to a high standard and provides the experience expected.

Process Management

  • Ensure all data input of vehicle documents is completed with accuracy and within agreed time scales.

  • Efficient and accurate filing of vehicle documents

  • Process daily post, ensuring all documents are posted to the correct customers on time.

  • Responsible for booking in units at multiple Vehicle solutions locations.

  • Responsible for using multiple external customers databases and systems

  • Deal with multiple Vehicle solutions sites and auction sites ensuring smooth transition of units to sale.

Customer Service

  • Responsible for dealing with general customer enquiries in an efficient and timely manner both face to face, via telephone and email, ensuring a satisfactory outcome is reached or escalating where necessary

  • Be the point of contact for our customers and develop and maintain excellent relationships with our vendors

  • To be the first point of contact for a portfolio of customers ensuring that the administration processes on each of the accounts is completed to a high standard and is within SLAs

  • Contact with key customers both within the business and external in order to enhance the customer experience

About You

We’re looking for an individual who has:

  • Experience of working within rigid regulations and procedures

  • Experience within a customer facing role with the ability to resolve customer queries and complaints to a mutual satisfaction

  • Excellent customer service skills

  • Manage the customer handover experience on site

  • Strong administration skills

  • A keen eye for detail and accurate data entry skills

  • Excellent interpersonal and communication skills both verbal and written.

  • Able to use your initiative and be flexible, reacting to change quickly and effectively

  • Able to work as part of a team to ensure successful delivery of a sale

  • Strong time management and organisational skills with the ability to work under pressure to tight deadlines, prioritising workload

Reference: 35224802

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