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Customer Support Assistant

Posted 8 March by urbanest UK Ended

Urbanest is a leading, contemporary student accommodation provider that prides itself on delivering the highest quality accommodation and sector-leading service to students and universities. We provide world-class student accommodation in the major educational and real estate markets in London.

We are looking for Customer Support Assistants to join us in London, working between various locations in Kings Cross, St Pancras, Hoxton, Tower Bridge and Westminster Bridge Student Accommodation!

Main responsibilities:

  • Providing 'Front of House' services at our properties, responding to any resident queries or issues, ensuring all matters are dealt with in a professional and timely manner
  • Ensuring a high standard of customer service is delivered to all customers of urbanest
  • Completing organised customer Check In and Check Out days - showing residents to their new rooms and answering any queries they may have
  • Responding to sales enquiries from our customers: face to face, telephone or email
  • Working as a whole city team to achieve sales targets
  • Holding effective arrears conversations with customers, helping them understand their current account balance and any actions they need to take
  • Performing flat viewings with potential customers, giving them tours of the properties and facilities we offer, discussing and understanding their needs
  • Undertaking flat inspections and monitor resident behaviour
  • Regularly liaising with the Maintenance team and Cleaning team to ensure our properties are presented to the highest standard
  • Supporting with the on boarding of new team members, assisting with training needs
  • Having a strong understanding of the student accommodation market, including competitors
  • Having a strong understanding of our main stakeholders within London

As a Customer Support Assistant you will be joining a fast-paced, exciting company that delivers a truly high quality of service and accommodation. We offer competitive salary, discretionary bonus scheme and great future prospects, get in touch if urbanest is a company you could see yourself part of

Required skills

  • Customer Complaints
  • Customer Service
  • General Administration
  • Microsoft Office
  • Sales

Reference: 34637340

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