Customer Support Assistant - Savings Team

Posted 12 June by Ultimate Banking Ltd

Customer Support Assistant (Savings Team)
Head Office, Newbury

We are looking for a Customer Support Assistant to provide excellent customer service and meet customers’ needs by resolving queries and administering savings accounts effectively and efficiently.

The key responsibilities of the role are:

Savings account administration
Communicating effectively with customers
Compliance, in line with regulatory requirements, Codes of Practice and Society procedures

Essential criteria for the role are:

Customer service experience face to face and/or by telephone
Administration and/or sales experience
Experience of resolving telephone queries, and following up calls
Able to communicate clearly and concisely
Self-motivated and able to prioritise work to meet service standards
Able to do relevant mathematical calculations
Able to judge business risks and recognise when to defer decisions
Accuracy & attention to detail
Enthusiastic, positive & cheerful
Takes initiative and makes suggestions for improvements
Supportive of others in a team
Able to use Microsoft Word, Excel and Outlook
GCSE (or equivalent) in Maths & English grade C or above

Desirable criteria for the role are:

Experience in a similar role in a Bank or Building Society
General understanding of the Financial Services industry

Hours: This is a full-time role, working 35 hours per week, Monday to Friday plus 1 in 4 Saturdays, from 9am-12pm, for which you will receive an overtime payment.

Salary: Starting salary is £17,500 rising to £19,050 once fully competent, plus benefits

Closing date: 21 June 2018
Interviews: 26 June 2018

Required skills

  • Customer Service
  • Customer Support
  • Financial Services
  • Resolving
  • Communicate Clearly

Application questions

Do you have excellent customer service skills?
Do you have strong admin skills?
Do you have at least 5 GCSEs A-C (or equivalent) including Maths and English?

Reference: 35365073

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