talentdesk are currently working with a software company based in Cambridge to recruit provide Tier 1 and 2 support to customers via both telephone and email.
We are looking for someone with strong customer service skills and good technical knowledge to work in a team environment to provide support to customers. Duties will include:
- Logging cases onto the system
- Responding to queries via telephone and email and assessing what action is required
- Investigating problems to resolve cases
- Escalating where appropriate
- Working closely with customers and other internal departments to ensure a high quality service is given to customers.
You will have a strong customer service background and good technical and analytical skills including previous experience providing Tier 1 / 2 support. A knowledge of CRM systems is required such as Salesforce. You will enjoy working in a team environment and have strong communication skills and a proactive approach.
- Customer Service
- 2nd Line
- 1st Line
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