Customer Support Agent

Posted 6 March by Vanquis Bank

Customer Support Agent


Salary £19,000 upwards DOE

Chatham, Kent

Vanquis Bank is an exciting and innovative credit card provider with highly ambitious plans for future growth.

As a Financial Difficulties Customer Support Agent, you will be part of the team providing a range of practical and effective solutions to help our customers get their finances back in shape and their lives back on track. The team are the dedicated point of contact for customers who need additional time and support to talk through their financial situation and personal needs.

Benefits Include:

  • Full Training
  • On-going personal development
  • Career progression
  • Regular salary reviews
  • Annual bonus (discretionary)
  • Pension scheme
  • Increasing holiday entitlement
  • Child care vouchers
  • Share-save plan
  • Family Bupa Membership
  • Dental care scheme

Working here is both rewarding and challenging as you’re not just doing a job, you’re making a genuine positive difference to people when they need it most. The successful candidates will demonstrate excellent communication skills, along with the ability to quickly analyse complex problems and recommend suitable solutions. You must be able to empathise and engage with customers whilst retaining an objective and realistic approach. Above all, you must be customer focused and consistently promote the best outcomes for our customers. Your role will focus on giving that additional support to customers in financial difficulty and ensuring that any solutions are sustainable and affordable.

Desirable Skills and Experience

Knowledge of money advice, welfare benefits, and affordability assessment would be preferable but is not essential as we’ll give full training for the right candidates.

• Experience to demonstrate a strong Customer Service background
• The ability to listen and form working relationships with both internal and external customers
• Good communications skills both written and verbal
• Strong attention to detail
• The ability to remain calm and composed under pressure
• Flexible attitude and the ability to take ownership

We operate a flexible shift pattern which operates between 8.00am to 8.00pm Monday to Friday, every other Saturday morning 8am to 2pm, and one in four Sundays 10am - 2pm or 10am - 4pm.

Please note that the training for this role starts on the 23rd April 2018 so candidates applying need to be available to start on this date.

To apply for this role and to find out more about us please visit our website via the link.

On occasion we identify alternative roles that may be suitable for applicants and therefore we may retain your CV for up to 6 months for this purpose. If you do not wish us to contact you or hold your CV on file for 6 months please contact us.

We welcome applications from every area of the community, regardless of age, gender, race, nationality, colour, ethnic origin, disability, sexuality, religion or beliefs, and believe that everyone should be treated fairly and consistently. We are TCF (Treating Customers Fairly) ambassadors and believe that everything we do as a company should benefit our customers.

Please note: once the closing date has been reached we will review all CVs. Should we wish to progress your application we will contact you within four weeks of the closing date. If you do not hear from us within four weeks of the closing date, unfortunately your application has been unsuccessful.

Reference: 34620836

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